Marketplace Manager, Amazon

Hourglass Cosmetics•West Hollywood, CA

20h•Hybrid

About The Position

The Marketplace Manager will own and grow Hourglass's marketplace business, with primary responsibility for Amazon and TikTok Shop. As a highly hands-on individual contributor, this role drives profitable growth, operational excellence, and customer acquisition while protecting Hourglass's luxury positioning through direct execution across marketplace operations, content, merchandising, advertising, and account management.

Requirements

Minimum 5 years of experience in e-commerce or marketplace management, including direct ownership of Amazon Seller Central operations and performance.
Demonstrated expertise with listings, variations, flat files, backend keywords, catalog management, and marketplace troubleshooting.
Strong experience optimizing marketplace content, merchandising, and customer experience.
Experience with FBA, inventory planning, forecasting, account health, compliance, and operational issue resolution.
Experience managing or overseeing marketplace advertising programs and agency partners.
Experience with creator, affiliate, influencer, or social commerce programs; TikTok Shop experience is a plus.
Strong analytical skills with advanced Excel proficiency and experience leveraging AI, automation, and analytics tools to improve productivity, insight generation, and business outcomes.
Comfortable working directly within Amazon Seller Central and marketplace platforms on a daily basis, with a willingness to own both strategy and execution.
Experience managing external agencies, vendors, and technology partners.
Excellent cross-functional communicator with the ability to prioritize, influence, and execute in a fast-paced environment.

Nice To Haves

Beauty, luxury, or premium consumer goods experience preferred.

Responsibilities

Own marketplace performance across Amazon and future marketplace channels.
Protect and enhance Hourglass's luxury positioning through marketplace pricing, assortment, content, promotions, and customer experience.
Manage product catalog operations, including listings, variations, flat files, keyword optimization, product data maintenance, and troubleshooting.
Optimize marketplace content and merchandising, including PDPs, A+ content, Brand Stores, imagery, videos, FAQs, and other customer-facing experiences.
Lead new product launches end-to-end, from content readiness and QA through launch execution and performance monitoring.
Own marketplace operations, including inventory planning, FBA execution, Seller Central administration, issue resolution, reimbursements, launch tracking, and promotional calendars.
Build and maintain marketplace workflows, SOPs, trackers, and reporting processes to ensure continuity, scalability, and cross-functional clarity.
Serve as the primary owner of marketplace agency relationships, setting priorities, reviewing performance, providing strategic direction, and holding partners accountable to growth, profitability, operational, and brand objectives.
Develop and oversee marketplace advertising programs, ensuring investments support business goals and deliver efficient growth.
Experience managing affiliate, creator, and social commerce programs; TikTok Shop experience is a plus.
Monitor account health, Buy Box ownership, pricing integrity, listing suppression, unauthorized sellers, compliance risks, and fulfillment issues.
Own marketplace reporting and analysis, leveraging AI and automation to uncover insights, improve decision-making, and streamline workflows.