Shift Manager Marketplace

Rivers Casino Careers•Schenectady, NY

2d•Onsite

About The Position

Responsible for supervising the activities of all F&B team members during a shift, ensuring all functional job duties are performed according to established company policies. This role involves ensuring prompt, professional, and courteous guest service, building guest relationships, and leading the team to deliver superior service. The Shift Manager will also manage staffing levels according to forecasted volume and budgetary guidelines, maintain communication between shifts, and ensure adherence to all company and department policies and procedures. Additionally, this position requires monitoring business levels, assisting with training new team members, maintaining sanitation standards, managing inventory, and acting as a role model for the team.

Requirements

Possesses complete knowledge of all procedures related to the job
Must possess outstanding interpersonal communications skills to effectively interface with guests, supervisors, and team members
One to two years’ experience in the hospitality field, with at least 1-year supervisory experience or equivalent training
Must have successfully completed and maintain certification in ServSafe (Food Sanitation Management) and Responsible Alcohol Training within 90 days of employment
Adequate knowledge of beer, wine, and spirit offerings and industry trends is required
Must be able to use a computer and fluent in Microsoft Office applications
Must be able to understand and communicate Safety Data Sheets to all team members
Must possess a cooperative, helpful, and friendly nature
Ability to work flexible shifts, hours, and days of the week, including holidays and weekends
Ability to successfully fulfill the pre-employment process and maintain all licensing requirements

Responsibilities

Ensures all guests are served in a prompt, professional, and courteous manner
Builds relationships with guests and leads his/her team members to deliver superior service to our guests
Ensures proper staffing for forecasted volume and budgetary guidelines
Communicates any problems or concerns to Manager or other departments as needed
Cultivates and enforces company and department policies and procedures
Notifies and trains team members on any changes in policy and procedure
Maintains thorough communication between shifts
Works well as a team with leaders within Food & Beverage and throughout the property to ensure proper communication
Properly and thoroughly completes all administrative responsibilities required in his/her role
Monitors business levels and adjusts staffing levels as necessary to ensure all beverage outlets are staffed appropriately
Assists trainers in properly training new team members
Assists team members in their duties as needed
Maintains a constant awareness of services, promotions, and events offered at Rivers and communicates this information to all team members
Maintain high sanitation standards and ensures all Board of Health regulations are adhered to
Maintains sufficient materials and products in the work location
Sets high standards by complying with all departmental rules, policies, and procedures
Ensures that all Team Members are treated in a fair and consistent manner
Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy
Performs any other duties as specified or assigned by the Director or any member of executive management
Coach and train on policies and procedures
Directly communicate with F&B Director on all menu changes
Review and analyze food and beverage costs
Understand and manage Profit and Loss statements
Assist in recruiting, recommend for hire of new Team Members
Develop, train and guide outlet chefs and supervisors
Ensure overall outlet is ran efficiently, to include but not limited to sanitation & cost, labor
Perform all other duties as assigned