Account Manager, Large Commercial Lines

Smith Brothers Insurance, LLC•Glastonbury, CT

4d•$63,600 - $100,000•Hybrid

About The Position

As an Account Manager, Large Commercial Lines, you will handle mid-to-large commercial accounts including complex accounts over $35k in revenue. We are seeking individuals with a minimum of 3+ years of Property and Casualty experience who are actively looking to develop in their career. This full-time role has the potential for a hybrid schedule with an expectation of approximately 3 days per week working on-site in Glastonbury, CT, with flexibility for remote work with manager approval.

Requirements

3+ years of mid-market commercial lines account management experience preferred.
Bachelor’s degree preferred; high school diploma or equivalent required.
Active Property & Casualty license required.
Ability to view computer monitors for extended periods of time.
Must be authorized to work in the United States on a full-time basis without Company sponsorship.

Nice To Haves

Client service mindset with excellent communication and relationship-building skills.
Ability to work independently, prioritize tasks, and manage multiple deadlines.
Analytical thinking with problem-solving and decision-making capabilities.
High attention to detail and organizational skills.
Comfortable working in a fast-paced, team-oriented environment.
Proficiency with Microsoft Office, agency systems (Applied EPIC preferred), carrier platforms, and AI tools.
Self-motivated, adaptable team player with a positive mindset, strong work ethic, and resilience.

Responsibilities

Manage day-to-day servicing of commercial accounts including policies, endorsements, certificates, audits, and claims support.
Partner with Risk Advisors on renewal strategy, marketing, quote evaluation, and proposal preparation.
Educate clients, resolve service issues, and recommend appropriate coverage enhancements.
Analyze policy language, identify coverage gaps, and recommend solutions aligned with client needs.
Maintain accurate documentation and activity records in agency systems.
Ensure compliance with agency process.
Complete special projects and other duties as assigned.
Engage in ongoing professional development and training to strengthen skills, knowledge, and effectiveness.
Utilize Microsoft Office, agency systems, and AI tools to improve efficiency and performance.
Work effectively with all team members, provide backup support, and contribute to team collaboration.
Demonstrate alignment with our purpose, values, and culture.