Account Manager - Landscape Maintenance

Gothic Landscape•Palo Alto, CA

21h•Onsite

About The Position

Landscape Maintenance Account Manager Palo Alto, CA | $95,000–$105,000 + Annual Bonus Potential Grow Your Career with Gothic Landscape At Gothic Landscape, we are passionate about delivering extraordinary customer service and building authentic relationships—not only with our clients, but with our teams. With ingenuity, vision, and dedication, we transform landscapes into the places people live, work, and play. As the largest family-owned and operated landscaping company in the nation, we never lose sight of what makes our success possible: our people. Together, we create something meaningful that continues to grow year after year. Are You Our Next Great Account Manager? If you are an experienced commercial landscape professional who enjoys building strong client relationships, leading field teams, identifying opportunities for growth, and delivering exceptional service, we want to hear from you! Gothic Landscape is looking for a Landscape Maintenance Account Manager to join our Palo Alto team. This is a highly visible role for a motivated professional who can successfully balance customer service, team leadership, quality control, and business development.

Requirements

5+ years of commercial landscape experience with demonstrated client and crew management experience highly preferred.
Proven experience managing a large portfolio of commercial landscape maintenance accounts.
2-3+ years of experience training, leading, and managing multiple crews, gardeners, or field employees.
3+ years of strong customer service, sales, account management, or comparable experience.
Demonstrated success identifying opportunities and selling additional services to existing clients.
Strong verbal and written communication skills, including the ability to prepare and present proposals and bids.
Excellent time-management, organizational, and problem-solving skills.
Strong work ethic with the ability to work independently while collaborating effectively with branch leadership and field teams.
Professional presence and the ability to build trust with clients, employees, and business partners.

Nice To Haves

2- or 4-year college degree in Landscape Management, Horticulture, Business, or a related field preferred; equivalent industry experience will be considered.

Responsibilities

Build and maintain strong, long-term relationships with commercial landscape clients through proactive communication and exceptional service.
Manage a portfolio of landscape maintenance accounts, ensuring quality, timely, and profitable service.
Lead and support field crews, including morning dispatch, workload planning, performance management, coaching, and addressing employee or client concerns.
Conduct proactive property and site quality inspections and communicate findings and action plans to clients and internal teams.
Partner with branch leadership and operations to improve customer retention, service quality, productivity, and profitability.
Identify opportunities to expand existing accounts through additional services and consultative selling.
Network within the local market and generate referrals and new business opportunities.
Prepare, present, and follow up on proposals and bids for additional services and new opportunities.
Help the branch achieve its overall goals for quality, customer retention, growth, and profitability.