Account Manager - Landscape Maintenance

Gothic Landscape•San Jose, CA

21h•Onsite

About The Position

Landscape Maintenance Account Manager Santa Clara, CA | $95,000–$105,000 + Annual Bonus Potential At Gothic Landscape, we are about delivering extraordinary customer service and building authentic relationships—not only with our clients, but with our teams. With ingenuity, vision, and dedication, we transform landscapes into places where people live, work, and play. As the nation's largest family-owned and operated commercial landscaping company, we never forget why we do what we do—and who makes it all possible. Our people are the foundation of our success. Together, we create something unique that continues to grow year after year. Are You Our Next Great Landscape Maintenance Account Manager? If you're a relationship-driven leader who enjoys working outdoors, managing teams, solving problems, and delivering exceptional service to commercial landscape clients, we want to meet you! As a Landscape Maintenance Account Manager, you will be responsible for building strong client relationships, leading field operations, developing your team, identifying opportunities for growth, and helping drive the overall success of the branch. This position is located in Santa Clara, CA.

Requirements

5+ years of commercial landscape experience, with client and crew management experience strongly preferred.
Proven success managing a large portfolio of commercial landscape maintenance accounts.
2- or 4-year college degree in horticulture, landscape management, business, or a related field preferred; equivalent industry experience will be considered.
2–3+ years of experience training and managing multiple landscape crews, gardeners, or field employees.
3+ years of customer service, sales, account management, or comparable experience.
Strong consultative selling skills with the ability to identify opportunities and sell additional landscape services.
Strong written and verbal communication skills, including the ability to prepare and present proposals and bids.
Excellent time-management, organizational, and problem-solving skills.
Strong work ethic with the ability to work independently while collaborating effectively with branch leadership and field teams.
Ability to build trust and credibility with clients, employees, and coworkers.

Responsibilities

Build and maintain strong relationships with commercial landscape clients through consistent communication, responsiveness, and exceptional service.
Ensure customers receive high-quality, timely service and that client expectations are consistently met.
Lead and support landscape maintenance crews, including morning dispatch, workload planning, performance management, coaching, and addressing employee or customer concerns.
Conduct proactive property and site-quality inspections and communicate findings and action plans to both clients and internal teams.
Identify opportunities for additional services and develop proposals and bids that create value for our customers.
Network within the market and generate referrals and new business opportunities.
Help grow the branch's contract base within targeted market segments and geographic areas.
Partner with branch leadership to achieve goals related to customer retention, quality, growth, employee development, and profitability.
Serve as a trusted advisor to clients by understanding their needs and proactively recommending solutions.