Account Manager, Institutional Trust - Asset Owner Segment, Americas

Northern Trust•Chicago, IL

2d•$61,500 - $98,300•Hybrid

About The Position

The Account Manager, Institutional Trust is a client-facing member of the Client Service Team supporting large institutional asset-owner clients, including corporations, insurance companies, public funds, foundations, endowments, and not-for-profit healthcare organizations. The role provides day-to-day support for client-directed cash, foreign exchange, and trade activity; resolves related client inquiries; supports and trains clients on Northern Trust’s transaction initiation platform; and works with the team to manage risks associated with those activities. The role is part of Northern Trust’s Asset Owner Segment, Americas, within the Asset Servicing Division. The segment serves mission-driven asset owners across the Americas and aims to deliver innovative products, high-quality service, and strong operational outcomes. The position follows a hybrid working model, with time split between the office and home. Northern Trust describes the role as a foundation for developing financial-services knowledge and skills, with management support for individual development and career progression. The work contributes directly to client service, institutional client relationships, and risk oversight in a technology-enabled environment.

Requirements

1–3 years of experience in financial services or accounting, with a client-servicing background.
Knowledge of trust or custody operations, typically acquired through training and related experience.
General business and basic securities-industry knowledge, typically acquired through training and/or prior experience.
Attention to detail to manage the risk involved in the role.
Analytical skills to identify and resolve client issues.
Ability to multitask and prioritize deadlines.
Authorization to work in the U.S. without employment-based visa sponsorship now or in the future.

Responsibilities

Act as the day-to-day contact for execution of client-directed cash, foreign exchange, and trade activity.
Respond promptly to client and internal partner inquiries about client-directed activity, including transaction confirmations.
Review client cash balances and help resolve exceptions arising from processing client-directed activity.
Coordinate execution of client activity with the broader Client Service Team, communicating with clients and vendors as appropriate.
Serve as a subject matter expert on Northern Trust’s online transaction initiation platform and provide client training and demonstrations, virtually or face-to-face.
Document client-specific procedures and communicate with clients as appropriate to manage daily activity.
Develop an understanding of assigned clients and build rapport with key client contacts.
Identify opportunities to improve processes in day-to-day client service delivery.
Attend and participate actively in internal client service team meetings and client meetings as needed.
Manage risks associated with client-directed activity to protect clients and Northern Trust.