Institutional Trust Officer II

PNC•Home Location-PA (PAH01), OH

1d•$63,750 - $106,250•Remote

About The Position

At PNC, employees work together to deliver a strong customer experience in an inclusive workplace. The Institutional Trust Officer II is part of PNC's Institutional Asset Management organization and is based remotely in Pennsylvania or Ohio, subject to approval for remote work in select locations. If approved, work must be performed from a quiet, secure, confidential home workspace; occasional in-office participation may be required based on business needs. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Institutional Trust Officer II serves as the day-to-day contact for administrative needs of clients, trusts, and retirement plans. The role administers complex accounts and a diverse book of business, carries out the terms of documents for which PNC serves as trustee, executor, agent, or custodian, and ensures compliance with applicable fiduciary and legal requirements. The officer communicates administrative and fiduciary matters, reviews and implements transaction processing, responds to client inquiries, and helps clients meet regulatory and other obligations through relevant documents, amendments, tax information, and other materials. This position delivers client services, manages account risks and legal or compliance issues, maintains client relationships and assets, identifies opportunities to refer clients to other bank products and services, and collaborates with business partners and committees. The role is incentive eligible, with payment based on company, business, and/or individual performance.

Requirements

University or college degree, typically a bachelor's degree, or a comparable combination of education, job-specific certifications, and experience, including military service.
Three or more years of relevant or direct industry experience typically required.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Knowledge of account management, accuracy and attention to detail, business development, effective communications, industry knowledge, problem solving, financial-services regulation, and relationship management.
No required certifications.
No required licenses.

Nice To Haves

Certifications are often desired.
Preferred skills include asset management, client relationship building, consumer lending, credit risk analysis, financial operations, general ledger, and process improvements.

Responsibilities

Serve as the day-to-day contact for administrative needs of clients, trusts, and retirement plans.
Execute the terms of documents for which PNC serves as trustee, executor, agent, or custodian.
Administer complex accounts and a diverse book of business in accordance with governing documents, regulations, policies, and procedures.
Conduct administrative reviews and communicate administrative and fiduciary issues to clients and appropriate PNC committees.
Review and implement transaction processing and respond to client inquiries.
Provide updated documents or amendments, tax information, and other materials to help clients meet regulatory and other obligations, as applicable.
Deliver client services to support business growth and a high level of client experience.
Manage risks and resolve legal and compliance-related issues for assigned accounts.
Communicate with clients and business partners, solve problems, and escalate anticipated or known client issues and concerns.
Identify continuous process improvement opportunities.
Maintain and retain assets under management or administration by educating clients on available tools and resources and working with clients, beneficiaries, and gatekeepers.
Meet with clients on or off bank premises to maintain relationships.
Identify client needs and refer clients to partners for other bank products and services; cultivate referral networks through client relationships.
Work with partners on customer communications, technology needs, and presentations, and introduce team members to address client needs.
Prepare and present materials for management or committee review.
Focus on customer needs and satisfaction when making business decisions and developing customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.
Incentive-eligible compensation based on company, business, and/or individual performance.