Account Manager, Institutional Trust - Asset Owner Segment, Americas

Northern Trust • Chicago, IL

1d • Hybrid

About The Position

The Account Manager is a client-facing member of the Client Service Team supporting large institutional asset owner clients, including corporations, insurance companies, public funds, foundations, endowments, and not-for-profit healthcare organizations. The role provides day-to-day support for client-directed cash, foreign exchange, and trade activities; assists with related inquiries and exceptions; supports and trains clients in Northern Trust’s transaction initiation platform; and works with the Client Service Team to manage risk associated with these activities.

The Account Manager develops an understanding of assigned clients, builds relationships with key contacts, documents client-specific procedures, coordinates client activity with internal teams and vendors, and identifies opportunities to improve service delivery. The role operates in a balanced hybrid working model, with time split between the office and working from home.

Northern Trust describes the role as a foundation for developing financial services knowledge and skills, with management support for individual development and career success. The work supports service delivery and client relationships and provides risk management and oversight across institutional client portfolios in a technology-enabled environment.

Requirements

• Knowledge of trust or custody operations, usually acquired through training and related experience.
• General business and basic securities industry knowledge, usually acquired through training and/or prior experience.
• Attention to detail to manage the level of risk involved in the role.
• Analytical skills to identify and resolve client issues.
• Ability to multitask and prioritize deadlines.
• Applicants must be authorized to work in the United States without the need for employment-based visa sponsorship now or in the future.

Responsibilities

• Act as a day-to-day contact for the execution of client-directed cash, foreign exchange, and trade activity.
• Handle client and internal partner inquiries related to client-directed activity, providing timely responses such as transaction confirmations.
• Review client cash balances and help resolve exceptions resulting from the processing of client-directed activity.
• Coordinate execution of client activity with the broader Client Service Team, communicating with clients and vendors as appropriate.
• Serve as a subject matter expert on Northern Trust’s online transaction initiation platform and provide client support and training.
• Demonstrate the transaction initiation platform virtually or in person to new and existing clients.
• Document client-specific procedures and communicate with clients as appropriate to manage daily activity.
• Develop a clear understanding of assigned clients and build relationships with key client contacts.
• Proactively identify opportunities to improve day-to-day service delivery to clients.
• Attend and actively participate in internal client service team meetings.
• Attend and actively participate in client meetings as needed.
• Manage risks associated with client-directed activity to protect clients and Northern Trust.

Benefits

• Retirement benefits, including a 401(k) and pension.
• Health and welfare benefits, including medical, dental, vision, spending accounts, and disability coverage.
• Paid time off.
• Parental and caregiver leave.
• Life and accident insurance.
• Other voluntary and well-being benefits.
• Discretionary bonus program that may include an equity component.
• Flexible and collaborative work culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed