Account Manager II - Specialized

Uber Freight • Little Rock, AR

4d • Onsite

About The Position

The Account Manager II - Specialized is an individual contributor who provides a best-in-class customer experience and serves as the first point of contact for customers. The role ensures freight is serviced to meet or exceed customer standards, communicates customer needs and changes to operations teams, develops and maintains customer relationships, and achieves company-defined operational metrics. The position works in the office five days per week.

Responsibilities include securing capacity for loads; monitoring load status and updating shipment information in the system; notifying shippers or receivers and rescheduling when necessary; setting up new shipper, receiver, and vendor locations; maintaining relationships and responding promptly to inquiries; managing detention communications, ComChecks, customer rates, fuel surcharges, and accounts receivable according to established guidelines.

Requirements

• High school diploma or GED equivalent.
• 1–3 years of experience.
• Must be open to working in the office five days per week.

Nice To Haves

• Completed college degree.
• Transportation or logistics experience.
• Knowledge of Google Workspace or Microsoft Suite.

Responsibilities

• Secure capacity for loads.
• Contact carriers for the status of tendered loads, monitor shipment status, update the system, notify shippers and/or receivers, and reschedule when necessary.
• Set up new shipper and receiver locations and/or new vendors.
• Upload vendor profile sheets, assign vendor codes, and contact vendors to determine shipping dates, hours, and operating details.
• Establish and maintain effective relationships with carriers, shippers, and receivers through professional, timely communications and inquiry responses.
• Correspond with customers and carriers regarding detention information.
• Issue ComChecks within established guidelines.
• Maintain current customer rates in the Transportation Management System.
• Maintain up-to-date customer fuel surcharges.
• Manage accounts receivable within specified guidelines.

Benefits

• Company-sponsored health plan for eligible U.S. employees working more than 30 hours per week.
• Dental and vision benefits for eligible U.S. employees working more than 30 hours per week.
• 401(k) match.
• Financial and mental wellness benefits.
• Parental leave.
• Short- and long-term disability coverage.
• Life insurance.
• Potential eligibility for a performance or sales incentive bonus program, Uber Freight equity awards, and other compensation depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED