Account Manager II

InComm Payments • UNAVAILABLE, FL

1d

About The Position

We are seeking a motivated, detail-oriented Account Manager to join the InComm Payments team. This role is ideal for someone who excels in organization, analytics, problem-solving, and working through ambiguity. The Account Manager will play a key role in driving operational excellence, supporting strategic growth initiatives, and delivering a best-in-class customer experience. This individual will leverage data to uncover insights, translate findings into actionable recommendations, and collaborate cross-functionally to execute against business priorities.

Requirements

• 3–5 years of account management or client-facing experience preferred
• Bachelor’s degree in Business, Marketing, or related field
• Proven ability to manage accounts, drive growth, and support operational execution
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Excellent communication and relationship management skills
• Ability to work independently while also contributing to a team environment
• Strong analytical skills, with experience interpreting sales and performance data
• Proficiency in Microsoft Office, particularly Excel and PowerPoint
• Comfortable learning new systems and technologies
• Experience leading or supporting process improvements and team initiatives
• Ability to travel 5–10% as needed
• Willingness to learn and apply InComm systems, tools, and policies

Nice To Haves

• Experience working with retail partners or in a retail environment is a plus

Responsibilities

• Serve as the primary point of contact for Costco-related support inquiries
• Manage and resolve support tickets, ensuring timely and effective issue resolution
• Track follow-ups with internal partner teams and ensure accountability
• Identify recurring issues and proactively flag potential widespread concerns
• Manage weekly and ad hoc ordering across departments
• Maintain and update order tracking documentation (Google Docs)
• Oversee auto-replenishment programs, including ongoing maintenance and adjustments
• Maintain and update location lists for pallet programs, including additions and removals
• Coordinate onboarding of new warehouse locations
• Track funding approvals for new pallet programs and pallet refresh initiatives
• Partner with internal teams including Product, Analytics, Warehouse, Logistics, and Partner Management to ensure alignment and seamless execution
• Facilitate communication across teams to drive efficiency and resolve operational challenges
• Analyze sales and operational data to identify trends and performance opportunities
• Provide actionable recommendations to improve program effectiveness and drive growth
• Monitor account performance and proactively address risks or gaps
• Support ad hoc projects, strategic initiatives, and program implementations
• Identify opportunities for process improvement and increased operational efficiency
• Contribute to scalable solutions that enhance team performance and customer outcomes

Benefits

• Employee Referral Bonus Program - Tier III

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level