Account Manager II

Yusen Logistics•Secaucus, NJ

About The Position

The Client Manager will be responsible for the day to day management and direction of a portfolio of assigned YLA account relationships. The Client Manager collaborates with Operations to ensure the delivery of various services as specified in the service agreement between the parties or in customer procedures, while continuing to develop and grow the current business. Services may cut across many different phases of the supply chain and multiple vendors of the customers. Account portfolios generally consist of strategic accounts plus a mix of small/mid-sized account with monthly shipment activities.

Requirements

College Degree in a related field plus 3 or more years’ related experience in international shipping or international logistics.
An equivalent combination of education and experience may be considered.
Strong interpersonal and communication skills (written & oral).
Must be able to effectively articulate views both within the Company and externally with clients.
Proven client prospecting and relationship maintenance/growth skills and abilities.
Ability to develop strategies and tactics to meet existing and new clients' needs and provide customized solutions.
Strong relationship builder and communicator.
Highly organized and results oriented.
Demonstrated ability and flexibility in adapting to a constantly changing environment.

Responsibilities

Function as the primary representative, responsible for building and maintaining a positive relationship with assigned clients.
Communicate with clients by telephone or in person, as needed; provide product and service information and answer other general account questions on a timely and accurate basis.
Develop a strong understanding of the client’s business and its service requirements.
Provide leadership and direction to team members assigned to the particular customer accounts.
Oversee operational issues to ensure they are effectively resolved by relevant parties.
Interact with the Dedicated Account Managers and exercise discretion and independent judgment with respect to making recommendations for various services provided.
Formulate customer forecasts and contribute to budget and the business planning process.
Review all customer operations KPS’s to determine progress toward goals and objectives.
Design and develop the overall strategy for growing and maintaining the assigned client relationships.
Focus on building and maintaining client relationships that further the use and up-sell of YLA products and services.
Continuously look for opportunities to increase revenue and growth targets for accounts under management.
Focus on long-term Customer and YLA development, defined by YLA revenue and profit and customer value and satisfaction.
Proactively consult clients on best practices and necessary system and process changes to achieve client goals throughout the year.
Maintain and create business relationships within the marketing, sales and other strategic departments of the account as needed.
Act as advisors to customers regarding services provided and resolutions.
Serve as a key escalation point for support and service issues.
Make independent choices and implement operating practices for individual customers.
Set and run weekly client status meetings.
Perform quality assurance of client deliverables and activities.
Conduct Monthly/Quarterly Account Performance Reviews with branch management.
Assess quality, productivity and performance of all services provided to assigned clients and employees performing such services.