Account Manager II

ADVANTAGE MEDIA SERVICES LLC•Valencia, CA

2d•$29 - $34•Onsite

About The Position

The Account Manager II manages day-to-day communication between clients, the customer service team, and operations, and ensures billing information is properly captured in coordination with Finance. The role also has administrative responsibilities. It represents AMS in client communications, coordinates service activity across operational areas, helps implement client programs, and monitors quality measures based on client and AMS requirements. The position may supervise assigned client service and administrative staff and supports safety, purchasing, building maintenance, and security activities. The role operates in a professional office environment and routinely uses standard office equipment. Employees must be able to perform the essential functions with or without reasonable accommodation. Other duties may be assigned, including work in other areas or facilities.

Requirements

At least 2 years of experience in promotional material management, business-to-business service companies, or business-to-consumer service companies.
Operations experience.
Experience with reporting and analysis.
Proven ability to build client relationships.
Results-oriented, proactive approach, strong multitasking, and troubleshooting abilities.
Ability to conceptualize integrated solutions to business problems to help clients achieve goals.
Experience with Microsoft Word, Excel, and Outlook.
Ability to learn order processing and warehouse management systems.
Excellent written and verbal communication skills.
Ability to perform essential job functions with or without reasonable accommodation.

Responsibilities

Represent AMS in all communications with the client.
Project manage the client transition process when new clients sign on.
Coordinate client service activities across operational areas, including production, receiving, shipping, and IT.
Work with operations staff to implement client programs and processes based on client needs.
Define and monitor quality-control measures and tolerances for operational areas based on client and AMS requirements.
Supervise assigned client service and administrative staff.
Audit payroll data for billing accuracy.
Generate client billing information.
Attend regularly scheduled meetings with clients and the operational team.
Manage the company safety policy, rules, regulations, and monthly meetings.
Manage purchasing for AMS within defined requirements.
Assist the General Manager with building maintenance and security.
Perform other duties as assigned, including work in other areas or facilities.