Account Manager II

HORST ENGINEERING & MANUFACTURING CO • East Hartford, CT

3d

About The Position

The Account Manager serves as the primary point of contact and customer advocate for assigned customers, managing customer needs from quotations and order entry through expediting and problem resolution. The role works independently using knowledge and experience in a machine shop environment, balancing customer satisfaction with Horst’s on-time, on-quality, and on-cost goals. The Account Manager coordinates customer requirements with appropriate Horst personnel, develops customer relationships, and supports trade show planning and attendance with the sales manager.

Requirements

• Bachelor of Arts or Bachelor of Science degree.
• At least 3 years of experience in plant sales and service in a manufacturing environment.
• Strong PC skills, including Excel and Word, and the ability to learn Horst’s MRP systems.
• Prior experience with a manufacturing MRP system.
• Ability to read blueprints.
• Ability to handle several projects simultaneously.
• Ability to work with little supervision and ensure tasks are completed in the best possible manner for both the customer and Horst.
• Excellent organizational, communication, and interpersonal skills.

Nice To Haves

• Government contract experience.

Responsibilities

• Submit quotations to customers in a timely and accurate manner.
• Review and negotiate contracts and purchase orders.
• Process customer contract changes, including engineering, quality, pricing, and other changes.
• Proactively promote on-time deliveries to customers.
• Follow up on submitted customer quotations.
• Coordinate customer delivery, commercial, and technical requirements with appropriate Horst personnel.
• Maintain direct customer contact by phone, internet, and customer visits.
• Coordinate customer visits to Horst.
• Maintain and build customer relationships.
• Plan, coordinate, and attend trade shows with the sales manager.
• Enter and expedite orders and lead problem resolution through a satisfactory conclusion for the customer and Horst.

Benefits

• Competitive PTO package.
• Paid company holidays.
• 401(k) match program.
• Medical, dental, and vision benefits.
• Tuition reimbursement or assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level