Account Manager II
About The Position
At PNC, employees work together to deliver a strong customer experience and foster an inclusive workplace. This role is within PNC's Treasury Management organization and is based remotely, subject to approval for eligible geographic locations. Occasional in-office participation may be required based on business needs. If approved for remote work, the employee must work from a quiet, secure, and confidential home-based workspace. The position maintains a portfolio of client relationships and serves as the point of contact for treasury management servicing and implementation needs. It supports clients, liaises with operational servicing units, monitors documentation for compliance, resolves issues, and may contribute to discussions about service scope for existing and potential clients. The role supports complex and high-visibility clients, takes ownership of servicing escalations, and manages client implementations with internal partners. The hours are 8:00 AM–5:00 PM PT. Candidates with at least three years of experience in a Treasury Management servicing role are considered ideal. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The role is incentive eligible, with payment based on company, business, and/or individual performance.
Requirements
- A bachelor's degree is listed; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
- Typically, 3+ years of relevant or direct industry experience; candidates with at least 3 years in a Treasury Management servicing role are ideal.
- Demonstrate appropriate knowledge, skills, and abilities for the role, including customer focus and effective risk management.
- No required certifications.
- No required licenses.
Nice To Haves
- Account management
- Client counseling
- Competitive advantages
- Go-to-market strategies
- Influencing skills
- Negotiation
- Relationship building
- Sales operations
- Certifications are often desired
Responsibilities
- Serve as the client's point of contact for treasury management servicing and implementation needs and build and maintain long-lasting relationships.
- Monitor client documentation for compliance and resolve client challenges and issues.
- Manage relationships requiring treasury management product knowledge, sound judgment, and servicing expertise.
- Proactively manage treasury management servicing opportunities with existing clients, including high-severity requests and issues.
- Take end-to-end ownership of servicing escalations and drive them to resolution while maintaining a positive client relationship.
- Manage client implementations independently or coordinate with appropriate internal partners, maintaining oversight to support a smooth client experience.
- Partner with internal teams to resolve issues arising during implementation.
- Serve as an escalation point and training resource for less experienced team members.
Benefits
- Medical and prescription drug coverage, including a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension
- Stock purchase plans
- Dependent care reimbursement account
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select fully paid programs
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, subject to applicable law
- 15 to 25 vacation days each year, depending on career level and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
