Account Manager II

PNC•Home Location-PA (PAH01), IN

2d•$63,750 - $127,500•Remote

About The Position

At PNC, the Senior Account Manager (Relationship Service Advisor) works within the Treasury Management organization and is responsible for maintaining a portfolio of client relationships. The position supports clients and serves as a liaison between clients and operational servicing units, and may participate in discussions about the scope of services for existing and potential clients. The role supports complex, high-visibility clients and requires advanced product knowledge, sound judgment, and the ability to handle complex servicing needs. It also serves as an escalation point and training resource for less experienced team members. The position is based remotely where approved by PNC in select geographic locations. Work must be performed from a quiet, secure, confidential home workspace, and occasional in-office participation may be required based on business needs. Scheduled hours are either 8:00 AM–5:00 PM EST or 11:00 AM–8:00 PM PST. PNC will not sponsor employment visas or participate in STEM OPT for this position.

Requirements

Minimum of 3 years of experience in a Treasury Management servicing role is ideal.
Typically requires a university or college degree and 3 or more years of relevant or direct industry experience.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
PNC identifies customer focus and managing risk as expected employee competencies.

Nice To Haves

Preferred skills include account management, client counseling, competitive advantages, go-to-market strategies, influencing skills, negotiation, relationship building, and sales operations.
Competencies include account management, customer relationship management applications, customer support policies and procedures, decision making and critical thinking, effective communications, flexibility and adaptability, managing multiple priorities, negotiating, and problem management.
Certifications are often desired, but none are required.

Responsibilities

Serve as the client's point of contact for treasury management servicing and implementation needs, building and maintaining long-lasting relationships.
Monitor client documentation for compliance and resolve challenges and issues.
Manage higher-volume and complex client relationships requiring product knowledge, sound judgment, and advanced servicing capabilities.
Serve as an escalation point and training resource for less experienced team members.
Proactively manage treasury management servicing opportunities with existing clients, including high-severity requests and issues.
Take end-to-end ownership of servicing escalations and drive them to resolution while maintaining positive client relationships.
Manage client implementations independently or coordinate with internal partners, maintaining oversight throughout the process.
Partner with internal teams to resolve issues during implementation.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.
Apply customer-focused values and practices when making business decisions and developing customized customer solutions.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service