Account Manager I

InComm Payments • UNAVAILABLE, FL

1d

About The Position

The Account Manager I is responsible for supporting client implementations, day-to-day account management, and client retention. This role develops a strong understanding of InComm Benefits' products, technology, and solutions while building expertise in consumer-directed benefits and the employee benefits industry. The Account Manager I manages a portfolio of small to mid-sized clients and serves as a trusted partner throughout the client lifecycle. This role is primarily focused on implementations, file feed coordination, FSA renewals, and providing responsive day-to-day client support. The Account Manager I works closely with internal cross-functional teams to execute client requests, resolve issues, and deliver an exceptional client experience. InComm Benefits provides innovative benefits administration solutions that help employers simplify the management of consumer-directed benefit plans, including Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), Commuter Benefits, COBRA, and other tax-advantaged programs. Through modern technology, and dedicated client support, InComm Benefits empowers employers and employees with flexible, user-friendly solutions that improve engagement, streamline administration, and enhance the overall benefits experience.

Requirements

• 1–3 years of experience in account management, client services, implementation, benefits administration, or a related field.
• Strong attention to detail and organizational skills, particularly when managing data, eligibility files, and implementations.
• Ability to troubleshoot issues, analyze information, and follow established processes.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Strong collaboration skills with the ability to work effectively across cross-functional teams.
• Proficiency with Microsoft, including Excel, Word, Outlook, and Teams.

Nice To Haves

• Experience with consumer-directed health plans (HSAs, FSAs, HRAs, or similar benefit programs) preferred.
• Experience using CRM or ticketing platforms such as Zendesk, QuickBase, Salesforce, or similar systems preferred.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of small to mid-sized clients, providing day-to-day account management and support.
• Respond to client inquiries, issues, and service requests in a timely, accurate, and professional manner.
• Support new client implementations, including plan setup, configuration, testing, and implementation activities.
• Coordinate eligibility and contribution file feeds with clients, payroll vendors, and internal teams, including SFTP connections and manual file processes.
• Monitor file submissions and data integrity, troubleshoot issues, and coordinate resolution with internal teams.
• Assist clients with open enrollment planning, setup validation, and readiness activities.
• Partner with internal teams to resolve client issues and ensure timely completion of requests.
• Manage assigned projects, tasks, and support tickets while meeting established service levels and deadlines.
• Coordinate annual FSA renewals and support ongoing account maintenance activities.
• Review operational reports to identify discrepancies, research issues, and ensure data accuracy.
• Assist with implementing new products, plan changes, and additional services for existing clients.
• Build strong client relationships that promote client satisfaction, retention, and long-term partnership.

Benefits

• This position is eligible for the Employee Referral Bonus Program Tier II

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed