Account Manager I

GTA • Tamuning, GU

2d • Onsite

About The Position

As the Account Manager I, you are responsible for growing and maintaining our small to midmarket business and/or public sector accounts and successfully packaging and tailoring our wireless/voice/data products and services to fit our customer’s business needs. This is quota-based role is critical as you serve as a trusted business partner with the intent of managing the account and reducing customer churn.

Requirements

• High School Diploma or GED
• Minimum 2 years customer relationship management experience, preferable in telecommunication industry
• Proven success in working and retaining an existing account base
• Successful sales/account management experience within a business
• Experience in preparing, delivering, and following up on product proposals and quotes
• Experience in tracking customer sales information, forecasts and reports using related software applications
• An ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf.
• Drive balanced communication with tact and diplomacy, while juggling competing customer & company priorities.
• Experience in teaming effectively with others across different disciplines, functions and organizations.
• Strong written, oral communication skills to include presentation skills, interpersonal skills, and a professional business image.
• The ability to travel to customer sites.
• Must be able to attend networking functions or events within/outside business hours
• Working knowledge of MS Office suite.
• Must have and maintain a current valid Guam Driver’s License.
• Must be able to secure and maintain a Company sponsored Fuel and Expense Card.
• Regular, consistent, and punctual attendance.

Nice To Haves

• Ability to promote the Company culture and mission to all employees, vendors, clients and business partners.
• Strong sense of accountability; be self-motivated, positive and professional in approach and able to work independently.
• Results driven with proven problem solving and critical thinking skills, and the ability to effectively read, write and give oral presentation(s).
• Oral Presentation skills – is comfortable with delivering briefings and reports to colleagues, conduct training sessions, and any other tasks related to speaking in front of an audience
• Strong organization skills with an ability to prioritize and plan work activities, uses time efficiently, organizes or schedules other people and their tasks, in a fast-paced environment.
• Robust negotiation skills with the ability to clearly communicate business and internal sales teams needs and wants, listens to feedback, and comes up with agreement between individuals, groups, or third parties.
• Organizational support – ability to follow company policies and procedures in accordance with contract/agreement(s) and Company Goals, completes administrative tasks thoroughly, accurately, promptly, and efficiently as possible with respect to human resources, financial management and profitability.
• Attendance/Punctuality – is consistently at work and on time for scheduled shift and department or customer scheduled meetings. Ensures work responsibilities are covered when absent.
• Technical skills – constantly strives to increase technical knowledge to improve training tools through latest product knowledge, industry knowledge, and research.
• Decision making – makes sound, well informed, fact-based decisions and seeks guidance when needed.

Responsibilities

• Manages and maintains sales pipeline to generate new revenue in order to meet or exceed monthly sales goals and initiatives.
• Successfully grow our business portfolio by effectively managing the client pipeline. This includes the following sales life cycle: prospecting, qualification, proposal writing and submittal, price negotiation within company margin guidance, contracting and closed sales process turnover.
• Developing deep relationships with your customers while getting to know their businesses, markets, and the challenges they face
• Understands the latest products, processes, and promotions in order to partner with decision makers as a business consultant to analyze the customer’s needs and make informed recommendations on additional solutions that will benefit their business
• Provide periodic reporting on status of current opportunities and revenue to monthly goals.
• Must able to attend networking functions or events within/outside business hours.

Benefits

• Family Medical Leave Act (FMLA)
• Uniform Services employment and Reemployment Act (USERRA)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED