Account Manager I

InComm Payments • Atlanta, GA

3d • Remote

About The Position

InComm InCentives is looking for a motivated and detail-oriented Account Manager I to join our team. This role is ideal for a highly organized professional who enjoys supporting client relationships, driving operational excellence, and partnering cross-functionally to help deliver exceptional customer experiences. The Account Manager I will work closely with the Account Management team to support day-to-day account operations, client communications, reporting, project coordination, and strategic initiatives across a portfolio of key accounts. While the primary focus is supporting strategic accounts and team initiatives, the Account Manager I will also manage a small portfolio of accounts. The ideal candidate is a proactive self-starter who thrives in a fast-paced environment, can effectively manage multiple priorities, and enjoys collaborating with both internal and external stakeholders. This position is fully remote, with travel up to 10%.

Requirements

• 1–3 years of experience in account management, customer success, client services, operations, project coordination, or a related field.
• Strong communication skills, both written and verbal.
• Demonstrated proactivity and responsiveness to internal and external requests.
• Strong organizational skills and attention to detail with the ability to manage multiple priorities.
• Strong analytical skills with the ability to interpret data, identify trends, and support business recommendations.
• Ability to work independently while collaborating effectively within a team environment.
• Experience creating reports, presentations, and client communications.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Ability to learn new products, technologies, and business processes quickly.

Nice To Haves

• Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
• eCommerce, incentives, gift card, fintech, or technology industry experience preferred.

Responsibilities

• Provide day-to-day operational and administrative support to the Account Management team across a portfolio of strategic client accounts.
• Manage day-to-day support for an assigned set of client accounts.
• Coordinate client requests and internal follow-up activities to ensure timely delivery and resolution.
• Maintain a high level of responsiveness and customer service for both internal and external stakeholders.
• Assist in preparing reports, presentations, business reviews, and other client-facing materials.
• Track account performance, deliverables, project milestones, and key initiatives, providing regular updates to leadership and internal stakeholders.
• Support implementation activities, product launches, catalog updates, and operational initiatives.
• Identify opportunities for process improvements and operational efficiencies.
• Support strategic projects and special assignments as directed by leadership.

Benefits

• This position is eligible for the Employee Referral Bonus Program - Tier II

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level