Account Manager I

Solomon Colors Inc•Springfield, IL

8h•$19 - $27

About The Position

The Account Manager I position oversees the day-to-day management of an assigned customer base, including taking orders, managing customer expectations and problem solving any issues or complaints. The successful candidate will have previous customer service experience, including answering multi-line phones, and work in a fast-paced environment with multiple software applications. The Account Manager I must be a motivated self-starter, work well in groups and have a broad knowledge of products for all divisions.

Requirements

Previous customer service / inside sales experience strongly preferred
Strong computer and basic math skills
Ability to gather, analyze, and report sales data and trends
Ability to multi-task in a fast-paced environment
Exemplary communication and interpersonal skills preferred, including in-person and via phone
Demonstrated positive influences, including a willingness to proactively accept change and offer suggestions
Ability to project a professional image
Strong organizational, prioritizing and analytical skills
Ability to make independent decisions when circumstances warrant
Working knowledge of computer and software applications used in job functions
Self-starter who works independently as well in a group environment
Basic product knowledge across all divisions
Detail oriented
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals as appropriate to the position.
Ability to apply common sense understanding to carry out instruction furnished in written oral and/or diagram form.
Ability to define and solve problems and collect data.

Responsibilities

Maintain existing relationships with distributors in a pre-determined customer territory
Ability to answer multi-line phone system and direct calls as appropriate
Assist customers with orders, sample requests, literature requests and product knowledge
Work with the sales team, managers, marketing, and co-workers from other departments to ensure the highest quality of support is being provided and all sales needs met
Prepare shipping documents for small parcel orders
Meet all customers’ needs and deliverables according to proposed timelines
Remain current with literature/technology related to position and maintains updated methodology and tools as necessary and appropriate
Ability to set goals, prioritize projects and follow through to completion, while maintaining a budget and following set timetables
Use critical thinking skills to analyze and determine the root cause of issues and implement appropriate solutions.
Maintain excellent working relationships with co-workers, and other related facilities and companies as appropriate
Promote company philosophy, mission and objectives within and to customers outside the facility
Seek out new methods and principles and be willing to incorporate them into existing practices
Demonstrates honesty and integrity at all times
Demonstrates respect for co-workers and complies with company policies
Demonstrates satisfactory level of interpersonal skills to interact and deal tactfully with facility staff, administration, customers, vendors, and government agencies
Promote a positive culture. Develop, implement and follow through on incentive programs, as appropriate
Ability to carry out essential functions of this position with or without reasonable accommodation
Access continuing education opportunities appropriate to responsibilities.
Attend and participate in facility meetings.
Knowledge of emergency and disaster procedures of the facility, as appropriate.
Participates in company safety program identifying risks to safety and reducing incidents.
Participates in relevant in-service training sessions.
Use safety/personal protective equipment as required for the location/situation
Perform other duties as assigned.