Account Manager I

Sinch•Atlanta, GA

21h•Remote

About The Position

Account Manager I – SMB Sales (Messaging & Email Solutions) is a full-time, fully remote role based in the Philippines, reporting to the Sales Manager. This position is responsible for driving revenue growth by selling SaaS-based communication solutions, including business texting, email delivery, and customer engagement platforms, to small and medium-sized businesses across the United States. The ideal candidate will manage the full sales cycle, from prospecting and qualification to demos, closing, onboarding, and account expansion. This role requires thriving in a fast-paced environment, strong pipeline management, and excellent communication skills across multiple customer channels. It's an opportunity for a sales professional passionate about helping businesses improve customer communication through innovative SaaS solutions.

Requirements

At least 3–5 years of proven experience in a sales role selling SaaS products or technology solutions.
Experience managing the entire sales process including prospecting, discovery, demos, negotiation, closing, and pipeline management.
Strong background handling customer interactions through chat, email, inbound calls, and outbound calls.
Ability to confidently engage with business owners and decision-makers.
Strong consultative selling, negotiation, and objection-handling skills.
Excellent verbal and written English communication skills.
Highly organized with strong time management and multitasking abilities.
Comfortable working in a quota-driven and performance-focused environment.
Self-motivated, proactive, and able to work independently in a fully remote environment.

Nice To Haves

Experience selling communication, messaging, email, or marketing technology solutions is highly preferred.
Experience using CRM and sales tools such as Salesforce and Pipedrive is a plus.
Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred but not required.

Responsibilities

Manage the full sales cycle from lead qualification to closing and account handoff.
Prospect and engage business owners and decision-makers across various industries in the US market.
Conduct product demonstrations and present tailored communication solutions based on customer needs.
Sell and support multiple SaaS platforms including texting, and email solutions such as SimpleTexting/ Sinch Engage, Mailgun, and Mailjet.
Handle inbound and outbound sales activities through chat, phone calls, email, and virtual meetings.
Build and maintain a healthy sales pipeline while accurately tracking opportunities and activities within CRM platforms.
Develop strong customer relationships by understanding business goals and recommending the best-fit solutions.
Collaborate closely with internal teams including onboarding, support, marketing, and product teams to ensure customer success.
Meet or exceed monthly sales quotas and KPIs.
Maintain a high level of product knowledge and stay updated on industry trends and competitor offerings.
Provide an exceptional customer experience throughout the sales process.