ACCOUNT MANAGER I

Hilltop Group Holdings LLC•Ballwin, MO

4h•$60,000 - $70,000•Hybrid

About The Position

We are seeking a proactive and dynamic Account Manager to join our team. As an Account Manager, you will play a pivotal role in maintaining and expanding relationships with our clients. Your primary focus will be on ensuring client satisfaction, coordinating problem-solving efforts, and being a liaison between clients and our technical teams. This individual will also work closely with our Project Management team. They will serve as a point of contact for client stakeholders throughout the lifecycle of small- to medium-sized projects and engagements. The ideal candidate will possess the core competencies of a trusted advisor: strong business acumen, clear and empathetic communication, and an analytical mindset with a high attention to detail.

Requirements

1–3 years of demonstrated experience in account management, preferably in the IT industry.
Ability to build strong, trust-based relationships and provide a high level of client service.
Attention to detail: Essential for crafting and overseeing project timelines and budgets. Recognizes the value in developing and following systems.
Strong verbal and written communication. Able to translate technical information into business-relevant language.
Critical thinker able to assess situations quickly and collaborate to find the best path forward.
Thrives in a fast-paced, dynamic environment and is skilled at reprioritizing when project demands shift.
Supports a constructive and respectful environment, values collaboration, and demonstrates empathy in problem-solving.

Responsibilities

Act as the primary liaison for assigned clients, ensuring regular communication and a smooth client experience.
Gauge client satisfaction throughout the project lifecycle and coordinate feedback collection.
Collaborate with internal teams to resolve client concerns promptly and efficiently.
Establish trust and rapport with clients through responsiveness, clear communication, and reliable execution.
Manage project scope, timelines, and resources; initiate change orders when necessary to avoid scope creep.
Work with technical leads to assess resource requirements and provide updates throughout the project lifecycle.
Develop strategies to mitigate risks and respond quickly when issues arise.
Ensure projects are delivered on time and within budget.
Provide project reporting on performance, milestones, and post-project analysis (profitability, estimates vs. actuals, etc.).