Account Manager I

InComm Payments•Richmond, BC

4d•Onsite

About The Position

We’re looking for an Account Manager I to join our Retail Team. The role of the Account Manager I is to develop and execute the strategic sales and marketing plans for his named accounts. In this role you will build relationships and develop programs with the objective to optimize revenue and profitability of our retail prepaid programs. Above and beyond the raw skills, we’re looking for people with a few key traits: Resourceful Problem Solver – We are innovators at solving problems every day we walk through the door. It’s exciting. It’s challenging. And at the end of the day it’s extremely rewarding to be able to make an impact. Loves a bit of chaos – Let’s be honest… As the industry leading marketer, distributor and technology innovator of stored-value gift and prepaid products and growing exponentially, we move fast. With this growth you have the ability to be creative, implement solutions, and take the initiative to be a part of the solution on a larger scale. A high EQ – Being nice really does matter! We’re a fintech company and created an industry that helps people in the payment space and are looking for others who want to do the same. Collaboration – We value teamwork and a collaborative spirit. Our Account Management team is comprised of high performing individuals working as a team to achieve a common goal.

Requirements

Experience within managing retail accounts, background in CPG or prepaid/gift card industry is a bonus
Proven ability to create and implement strategic plans
Demonstrated ability to grow account revenue through activities such as product expansion, promotional opportunities or program implementations
Experience analyzing sales reports and identifying trends
Comfortable learning new technology/product lines in a highly innovative environment
Excellent presentation and negotiation skills
Proven ability to organize and prioritize heavy workload while meeting deadlines
Must be driven to identify and exceed customer needs and expectations
Ability to listen attentively, respond effectively and resolve issues in a timely manner.
Aptitude for thinking and acting on a strategic and tactical level
Proficiency in Microsoft Office software with emphasis on Excel and PowerPoint
3-5 years relevant experience
Superior relationship management skills including ability to engage in strategic conversations with all levels of management
Some travel required – 10-15%. Valid driver’s license
Must reside in Vancouver BC.

Responsibilities

Account Subject Matter Expert responsible for business planning and execution
Conduct category business reviews to discuss the state of the business, industry and channel trends, key business drivers, incremental opportunities
Use fact-based selling to build business plans and develop new lines of business within existing clients
Proactively identifies opportunities and call out potential risks or threats to the business
Work in partnership with other internal departments and accounts to launch new products, develop marketing plans and ensure all project timelines and initiatives are achieved
Coordinates/communicates plans and activities with others, as appropriate, to ensure a coordinated work effort and “team” approach.
Understands InComm technological roadmap and works closely with the accounts’ key decision makers to roll it out, including Category Managers, Buyers, Field Operations, IT/POS teams, Loss Prevention, Billing & Accounting, Procurement, etc.
Responsible for managing a portfolio of merchant accounts
Conduct internal/client facing Quarterly Business Reviews and future planning
Meet InComm’s company and divisional goals for customer retention and growth
Other tasks and responsibilities as assigned