Account Manager - HVAC Service

Fidelity Building Services Group • Little Rock, AR

5d • Hybrid

About The Position

Star Service Inc. is seeking a driven, relationship-focused, and technically minded Account Manager – HVAC Service to join their team in Jackson, AR. This role involves building customer relationships, identifying opportunities, and delivering solutions to improve facility performance for commercial and industrial clients. The ideal candidate will be energized by developing new business, solving customer challenges, and helping clients protect their HVAC investments through preventative maintenance and improvement projects.

Requirements

• Proven outside B2B sales experience, ideally within HVAC, mechanical services, construction, industrial, or facility-related industries.
• Experience selling HVAC service agreements, preventative maintenance programs, repairs, replacements, or mechanical projects preferred.
• Strong relationship-building, presentation, and negotiation skills.
• Ability to communicate effectively with facility managers, building owners, contractors, engineers, and decision-makers.
• Understanding of commercial HVAC systems, maintenance needs, and facility operations.
• A self-starter mindset with energy, resilience, and drive to succeed in a field-based sales environment.
• Business acumen to discuss operational efficiency, equipment lifecycle, energy savings, and total cost of ownership.
• Willingness to travel frequently within your territory (50–75%).

Nice To Haves

• Experience developing service agreements or preventative maintenance contracts.
• Knowledge of commercial HVAC systems, equipment, and mechanical service solutions.
• Established relationships with facility owners, property managers, contractors, or commercial customers.
• Experience identifying and selling HVAC replacement, retrofit, or improvement projects.

Responsibilities

• Prospect, qualify, and develop new business opportunities by building strong relationships with facility owners, property managers, commercial customers, contractors, and engineering partners.
• Identify customer needs and recommend HVAC maintenance solutions, service agreements, repairs, upgrades, and special projects.
• Perform customer visits and site assessments to uncover opportunities and develop value-driven solutions.
• Build proposals, present recommendations, negotiate terms, and close opportunities.
• Develop long-term customer relationships focused on retention, account growth, and repeat business.
• Partner with service technicians, project managers, and operations teams to ensure successful execution of customer solutions.
• Identify opportunities for HVAC replacements, system improvements, energy efficiency upgrades, and capital projects.
• Represent Star Service Inc. at trade shows, networking events, and industry functions.
• Maintain accurate pipeline activity, forecast opportunities, and consistently achieve sales goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed