Account Manager (Hospitality)

Lightspeed

2d•Hybrid

About The Position

Lightspeed is seeking an Account Manager to join their APAC Hospitality Sales team. This role is responsible for managing inbound sales for hospitality venues in the APAC market. The Account Manager will work closely with merchants to build rapport, understand their objectives, and ensure they receive the best possible solutions to achieve their goals.

Requirements

Experience in an account management, sales development representative, or similar role carrying a sales quota.
Understanding of solution-based consultative sales in a SaaS environment.
Ability to use Salesforce.com and other technologies to manage and organize pipeline.
Entrepreneurial approach; work smarter not harder.
Good time management with strong organizational skills.

Responsibilities

Act as a trusted Account Manager to customers inquiring about Lightspeed offerings, understanding their requirements and providing value-added solutions tailored to their needs and preferences.
Build trust and rapport, demonstrating active listening to support upselling and maximizing account growth in every customer interaction.
Guide qualifying customers through their upgrade path from basic to more advanced platforms.
Demonstrate software solutions, from core POS products to modules and upgrades.
Responsible for reactive upsell from inbound sales and expansion of monthly recurring revenue.
Build strong retailer advocacy and increase hospitality owners' empathy and understanding throughout the company.
Contribute to achieving organizational objectives as part of the wider team, even if it involves tasks outside the strict scope of the role.