Account Manager - Fired Equipment

LED FastStart•Lake Charles, LA

1d•Hybrid

About The Position

Process Service Specialists (PSS) is seeking Account Managers focused on industrial furnaces, process heaters, boilers, and reformer/cracker units. This role is crucial for expanding PSS's fired equipment maintenance services in key markets along the Gulf Coast and nationwide. The ideal candidate will leverage established relationships and expertise in developing maintenance and project opportunities, securing MSAs, contract review, scope development, estimating, and supporting project startup and execution. This position will collaborate with PSS operations and leadership to drive recurring maintenance work, outages, and capital project scopes within the industrial fired equipment market.

Requirements

7+ years of combined experience in the industrial fired equipment industry
Strong knowledge of all applicable standards and regulations such as OSHA, API, ASME, etc.
High school diploma or equivalent
Speak, read and write the English language
Excellent verbal and written communication skills
Maintain confidentiality related to company and employee records
Proficient in computer operation and cloud-based file maintenance
Proficient in MS Excel, MS Word, MS Outlook (email), Adobe Acrobat (pdfs)

Nice To Haves

Established relationships with refining, petrochemical, LNG, and industrial manufacturing owners and EPCs
Experience in developing maintenance and project opportunities
Experience securing MSAs
Experience in contract review
Experience in scope development and estimating
Experience supporting project startup and execution
10+ years of combined experience in the industrial fired equipment industry
Bachelor’s degree in construction management or related field

Responsibilities

Serve as the primary point of contact for industrial fired equipment clients.
Build, maintain, and strengthen strategic relationships with plant operators, maintenance managers, engineers and procurement teams.
Conduct regular on-site visits to client facilities.
Ensure high levels of customer satisfaction, addressing service needs, concerns, and compliance requirements promptly.
Identify, pursue, and secure new business opportunities for MRO services, replacement parts, overhaul work, and equipment upgrades.
Develop tailored proposals, quotes, and service agreements.
Track and forecast sales performance, revenue targets, and margin goals.
Manage ongoing service contracts, ensuring work scopes, schedules, and deliverables align with client requirements and compliance standards.
Coordinate with internal operations, field technicians, fabrication teams, and procurement to ensure timely delivery of parts and services.
Review and monitor job costs, change orders, and service documentation.
Oversee equipment repairs, rebuilds, and installation projects to ensure they meet quality and safety standards.
Provide technical guidance related to installation, maintenance, and repair to fired equipment.
Assist clients with troubleshooting equipment failures, recommending repair vs. replacement options.
Conduct facility assessments to identify inefficiencies, failure risks, and opportunities for equipment upgrades.
Collaborate with OEMs, distributors, and internal engineers to ensure accurate recommendations and solutions.
Ensure all work adheres to industry regulations (OSHA, API, ASME, etc.).
Maintain accurate records of service visits, inspections, orders, and maintenance outcomes.
Participate in safety meetings and maintain a strong focus on compliance and environmental protection.
Stay current with trends in fired equipment technologies, regulatory changes, equipment advances, and MRO best practices.
Monitor competitor offerings, pricing, strengths, and market presence.
Represent the company at industry events, conferences, and trade association meetings.