Account Manager, Enterprise

Grubhub • Chicago, IL

6d • $65,920 - $82,400 • Hybrid

About The Position

The Account Manager, Enterprise manages and grows Grubhub’s highest-value enterprise brand and merchant portfolios. This revenue-driving role combines strategic relationship management and consultative selling, with a focus on merchant growth through tailored advertising, co-marketing strategies, and product adoption. The Account Manager works autonomously as a strategic consultant to partners, aiming to maximize their return on investment, strengthen retention, and grow sustainable revenue.

The role owns enterprise account strategy and health, identifies risks and growth opportunities, and develops customized marketing solutions. It also requires advanced product and advertising expertise, the ability to lead demonstrations and troubleshoot with senior stakeholders, and collaboration with Product, Engineering, and other internal teams. The Account Manager contributes to organizational strategy, mentors junior colleagues, and independently plans and executes work while aligning major business-impacting decisions with executive leadership.

The position follows a hybrid model requiring three days a week in the office, with the option to work onsite up to five days a week. Compensation includes a base salary and uncapped commission, with location-specific ranges. Benefits include equity, a 401(k), medical, dental and vision plans, disability coverage, paid time off, paid parental leave, discounted meals, and other perks.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 6–10 years of experience in Enterprise Account Management, Strategic Partnerships, Ad Sales, or Digital Marketing Sales.
• Proven success meeting and exceeding commercial goals, particularly through upselling, cross-selling, and generating advertising or marketing revenue.
• Ability to navigate internal tools, adapt to changing product landscapes, and adjust strategies based on market trends.
• Exceptional communication and presentation skills, including experience influencing external executive stakeholders.
• Self-starter mentality, proactive problem-solving, continuous self-development, and creativity in generating business ideas.

Nice To Haves

• B2B, SaaS, or marketplace experience.

Responsibilities

• Own, protect, and grow a portfolio of Grubhub’s highest-value enterprise accounts.
• Develop and execute multi-quarter account plans focused on long-term value, brand alignment, and relationship health.
• Build trusted relationships with senior stakeholders while balancing merchant advocacy and Grubhub’s business interests.
• Anticipate account risks, market shifts, and competitive threats, and develop solutions to protect account health.
• Sell tailored advertising, in-app promotions, and integrated marketing campaigns to drive incremental revenue.
• Analyze performance and report on marketing ROI to identify opportunities for additional advertising spend.
• Identify restaurant-level and regional growth opportunities and develop scalable, customized marketing solutions.
• Maintain expert knowledge of Grubhub’s products, tools, and advertising ecosystem.
• Lead advanced product demonstrations and technical troubleshooting sessions for executive and enterprise stakeholders.
• Translate partner needs into actionable feature requests and enhancements for Product and Engineering teams.
• Influence cross-functional teams and make data-backed cases for new initiatives.
• Mentor junior team members, support onboarding, and reinforce Grubhub’s value proposition.
• Independently plan and execute work, aligning major business-impacting decisions with executive leadership.

Benefits

• Competitive compensation package with equity and a 401(k).
• Choice of medical, dental, and vision plans.
• Company-paid short- and long-term disability coverage.
• Paid time off, including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law.
• Paid parental leave.
• Discounted meals and exclusive perks across the Wonder family of brands.
• Uncapped commission for sales positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior