Account Manager, APAC

The Account Manager (AM) role at Jumio is a crucial part of the company's growth, focusing on customer retention and exponential account growth. As an AM, you will be responsible for onboarding, support, adoption, and growth for a set of assigned accounts. The role involves building and maintaining strong relationships with customers, acting as a trusted strategic advisor, and expanding Jumio's footprint within the accounts. The AM will also handle negotiations, manage escalations, and ensure customer success through proactive support. This role plays a vital role in making the digital world safer for everyone.

• Ensuring customer success through successful onboarding, proactive support, and increased adoption
• Working with the cross-functional team at Jumio to expand Jumio's footprint within the account
• Strategizing account plans in discussion with AM Leadership team and executing meticulously using a mix of High Touch, Low Touch, and Tech Touch means
• Managing accounts across industries, consistently meeting and exceeding targets for customer retention and growth
• Handling accounts end-to-end, including negotiation on new opportunities through closure
• Program managing account escalations
• Securing referrals and testimonials by building trust within the customer organization
• Maintaining timely updates and data hygiene in the CRM system
• Working in the customer's time zone.

• Proven track record of working with 'C' suite in customer organizations and earning trust as a strategic advisor
• 10+ years of B2B direct selling and/or CSM (Account Management) experience in a fast-paced environment
• Ability to identify and sell into new use cases
• Strong prospecting, value proposition articulation, negotiation, and closing skills
• Meticulous planning and time-bound execution
• Excellent verbal and written communication skills
• Business proficiency in Mandarin (verbal and written) is an added advantage
• Prior exposure to managing SaaS or Recurring Revenue related offerings
• Knowledge of Know Your Customer (KYC) and Anti Money Laundering (AML) environments and solutions
• Postgraduate degree in Business Administration (preferred)
• Proficiency in CRM, preferably SFDC (additional experience and qualifications, non-essential)

• Great to have Experience and Qualifications
• Prior exposure to managing SaaS or Recurring Revenue related offerings from leading organizations
• Knowledge of Know Your Customer (KYC) and Anti Money Laundering (AML) environments and the solutions offered in this space
• Post graduate degree in Business Administration
• Proficiency in CRM - preferably SFDC additional (non-essential) experience and qualifications
• Friendly and supportive work environment
• Adaptable and flexible work culture
• Articulate and persuasive communication skills
• High IQ and EQ
• Curious and coachable mindset
• Commercially aware
• Resilient and tenacious attitude
• Big picture and detail-oriented approach
• Integrity, Diversity, Empowerment, Accountability, Leading Innovation values
• Equal opportunities for all backgrounds and statuses
• Opportunity to work in a leading B2B technology company dedicated to eradicating online identity fraud and financial crimes
• Use of AI, biometrics, machine learning, liveness detection, and automation in solutions
• Trusted by leading brands worldwide
• Global footprint and expanding team
• Strong client demand across various industries
• Applicant data privacy protection