Account Manager

Forum One is seeking an experienced Account Manager to join their team. In this role, you will be responsible for managing customer relationships across a large portfolio of clients. Your expertise in consulting, digital communications, user experience, and/or technology will be utilized to serve as a trusted advisor to clients. Additionally, you will be tasked with expanding services, growing accounts, and ensuring client satisfaction. This is an opportunity to join a mission-driven company and make a meaningful impact.

• Serve as a senior strategic adviser overseeing a portfolio of active projects and client accounts, ensuring high-quality work, exceptional client satisfaction, and strong financial performance.
• Build relationships and trust with account contacts, advocating for client’s needs and being a strategic advisor throughout all of their engagements. Help them plan for the future.
• Develop and execute strategies to expand services and grow accounts within your portfolio of existing accounts while maintaining profitability. This includes strategic account planning, account-based marketing, account mapping, networking, and outreach.
• Conduct regular account reviews to highlight key results, conduct metric analysis, and recommend process/procedure changes to better address client needs.
• Cultivate new leads, convert leads into qualified opportunities, and identify up-sell opportunities within existing accounts and work with solutions architects, sales executives, and proposal team to write proposals and execute contracts.
• Support your project managers and project teams and help solve challenging client situations, and working to ensure overall project team satisfaction and project health.
• Support marketing efforts by developing collateral in the form of white papers, blog posts, and case studies about your client work.

• Bachelor's Degree
• 5 years of experience in account management, senior project management, digital strategy, or growing accounts
• Experienced in project management within an agency or consulting environment, client relationship development, stakeholder alignment, and high client satisfaction
• Solutions architecture, account-based marketing, or sales experience
• Experience with organizations that work with issues of importance, particularly in Forum One's target sectors

• Competitive Salary & Employee Ownership Plan
• 401(k) match, Commuter benefits & flexible spending accounts
• 15 Vacation days, in addition to Sick Leave & Floating Holidays
• Flexible work hours
• Paid parental leave
• Company-provided laptops
• Professional development opportunities
• Tuition reimbursement