Account Manager 1
About The Position
Sheers Account Managers serve as a resource to specific accounts within Sheer Logistics, supporting load growth and providing exceptional customer service. The Account Manager is the primary communication link between assigned customers and the Sales team members associated with those accounts, and communicates directly with customers to help grow the accounts. The role supports a collective book of business by managing customer relationships and operational tasks, including load building, tracking and tracing, appointment setting, document retrieval, and daily dispatching. It requires timely recordkeeping, clear communication with dedicated accounts and Sales representatives, and effective problem resolution for carriers, customers, and Sheer Logistics. This position works from Sheer’s Chicago office Tuesday through Thursday and remotely on Monday and Friday. The work is sedentary inside office work with limited exposure to weather conditions. Compensation is $55,000–$70,000 plus a commission plan tied to the book of business.
Requirements
- High school diploma or GED equivalent.
- Previous customer engagement experience.
- Time-management skills.
- Excellent phone, communication, and customer-service skills.
- Computer literacy and proficiency.
- Working knowledge of basic geography.
- Sound judgment and professionalism.
- Relationship-building qualities.
- Ability to multitask.
- Attention to detail.
- Enthusiasm for the uncertainty of each day.
Nice To Haves
- BA/BS degree or equivalent experience.
- 3PL experience.
Responsibilities
- Serve as a responsible party across the collective book of business.
- Manage and maintain relationships with existing customers to nurture them and gain additional wallet share.
- Provide exceptional customer service on assigned accounts to support load-count growth.
- Support the collective book of business by managing operational tasks, including load building, tracking and tracing, appointment setting, and document retrieval.
- Dispatch daily and provide high-level customer service in a fast-paced, evolving environment.
- Communicate thoroughly with dedicated accounts and associated Sales representatives.
- Maintain timely and accurate records of customer interactions and transactions.
- Resolve problems to the satisfaction of carriers, customers, and Sheer Logistics.
Benefits
- Medical, dental, and vision coverage.
- HRA and FSA.
- 401(k) retirement plan.
- Vacation and sick time.
- Paid holidays.
- Short- and long-term disability income coverage.
- Term life and AD&D insurance.
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
