Customer Account Service Specialist-1

Imerys • Atlanta, GA

22h • Hybrid

About The Position

The Customer Account Services Specialist is responsible for pre-order and post-delivery customer services, including customer onboarding, customer-record management, price administration, credit requests, and complaints. The specialist partners closely with Customer Service, Sales, Credit, and the shared services center (SSC) to improve the customer experience. The role requires strong attention to detail and customer-service skills, along with the ability to learn processes and systems quickly.

The position is based in Roswell, Georgia, with a hybrid schedule of three days in the office and two days remote. Work is performed in an office environment and involves frequent sitting, some standing and walking, and constant written and oral communication.

Requirements

• High school diploma required.
• At least 2 years of experience in customer service, analytics, billing, or supply chain; manufacturing-environment experience is preferred.
• At least 2 years of experience with an ERP database system.
• Excellent communication and collaboration skills.
• Ability to multitask and prioritize workload under pressure while maintaining a positive attitude.
• Strong problem-solving and analytical skills.
• Self-motivated, with the ability to identify opportunities for improvement.
• Team-oriented and willing to take on increased responsibilities.
• Process-driven, with the ability to learn new systems quickly.

Nice To Haves

• Bachelor’s degree preferred.
• Experience with SAP preferred.
• Experience with CRM software such as Salesforce preferred.
• Experience in a manufacturing environment preferred.

Responsibilities

• Facilitate quick and accurate onboarding of new customers in partnership with key functions.
• Set up and update customer records in company systems.
• Partner with the Sales organization to administer pricing accurately.
• Maintain customer records and identify and address record-integrity issues.
• Research credit requests and submit them for approval.
• Enter customer complaints and submit them for approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED