Customer Service Account Specialist

FW Logistics•Washington Park, IL

5d•Onsite

About The Position

FW Logistics is seeking a Customer Service Account Specialist to support customer accounts and day-to-day logistics operations. The role communicates with customers about services, inquiries, concerns, and order status; maintains accurate account information in the Company Warehouse Management Systems (WMS); and ensures order information is entered and released accurately. The position is based at 4251 St Clair Ave, East St Louis, IL 62203, and works Monday through Friday from 7:00 AM to 3:30 PM. Pay is $22.00 per hour.

Requirements

High school diploma or equivalent.
At least 2 years in a customer service account management role.
Intermediate skills in Microsoft Outlook, Word, and Excel.
Ability to write reports and business correspondence and read and interpret documents.
Ability to present information effectively and respond to questions from groups of managers, customers, and co-workers.
Ability to solve practical problems and deal with a variety of concrete variables where standardization is limited.
Effective verbal and written communication skills.
Accountability, flexibility and adaptability, a results-driven approach, and a customer-focused, compassionate approach to improving processes, service, and quality.

Responsibilities

Represent FW Logistics in a courteous and professional manner.
Proactively communicate with customers regarding services delivered by the Company.
Communicate professionally, effectively, and promptly with customers to provide information and support regarding day-to-day operations and customer inquiries or concerns.
Maintain the data integrity of account information stored in the Company Warehouse Management Systems (WMS).
Ensure accurate order entry and release the same information to staff as needed.
Maintain records of customer interactions or transactions, including details of inquiries, complaints, or comments and actions taken.
Follow up promptly to ensure appropriate changes are made to resolve customer issues.
Contact customers to respond to inquiries or notify them of order status or adjustments.
Verify the accuracy and completeness of questionable information.
Perform other duties as assigned.