AMS, Beverage Packaging

Novelis North America HQ • Atlanta, GA

4d

About The Position

Novelis North America is seeking an Account Management Specialist to support beverage packaging accounts. The role maintains customer demand information for orders and forecasts, processes customer orders and credits, and communicates order status and relevant issues to customers, sales, and supply assurance. The specialist works with customer contacts to sustain and improve service levels, supports sales follow-up, and contributes customer-service perspectives to projects and teams.

The position also handles deductions, short payments, escalated and complex customer issues, and global accounts. It may include taking a lead role in the Customer Service group and training, supporting, and mentoring new team members. Candidates must be legally authorized to work in the United States without current or future visa sponsorship.

Requirements

• Bachelor’s degree.
• 0–2 years of customer service experience.
• Good interpersonal and communication skills.
• Computer skills, including SAP, Microsoft Office, spreadsheets, and Access.
• ERP experience.
• Ability to effectively handle stressful or conflict situations with internal and external customers.
• Ability to manage time with minimal supervision and handle multiple projects.
• Must be legally authorized to work in the United States without the need for current or future visa sponsorship.

Nice To Haves

• Business-to-business experience preferred.
• Manufacturing or chemical industry experience is a plus.
• SAP experience is a plus.

Responsibilities

• Maintain customer account demand information for orders or forecasts as part of the FSD process; process and administer customer orders under customer service procedures and update forecasts weekly.
• Communicate order status and information to help meet or exceed customer service expectations.
• Advise sales and supply assurance about issues such as delays, pricing, packaging, forecast updates, and product availability.
• Work with customer contacts to sustain and improve service levels and develop relationships with key accounts; provide requested customer information.
• Support sales by following up on actions from customer meetings related to account growth and maintenance.
• Back up other customer service functions as needed, including sample orders, lost-business tracking, and new customer master requests.
• Participate in assigned projects and new or sustaining teams, representing customer service, materials, scheduling, and revenue concerns.
• Investigate deductions and short pays, identify their causes, and resolve them, including initiating credits or initial payment requests.
• Handle issues with assigned customers, including stressful or conflict situations with internal and external customers.
• Process and administer customer credits in accordance with customer service procedures and identify the reason for each credit.
• Handle complex customer issues and global accounts, and resolve issues escalated by other Account Management Specialists.
• Take a lead role within the Customer Service group as required.
• Train, support, and mentor new team members.

Benefits

• Paid parental leave
• Adoption assistance
• Fertility treatment
• Childcare discount
• Nursing Mom Support
• 24/7 Employee Assistance Programs for mental health, family life, and career and financial guidance
• Wellness incentives, wellness spending account, healthy-habit programs, virtual physical therapy, and health management programs
• Diabetes Management Program
• Pet insurance
• Identity Theft Protection
• PerkSpot Discount Program
• Tuition assistance
• Career development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level