Workday AMS Manager

Accenture•Nashville, TN

11d•Hybrid

About The Position

As a Workday Application Management Services (AMS) Functional Service Manager, you will help HR and Finance leaders define and execute their strategies and adapt to a changing business environment. You will lead functional work streams across a Workday AMS engagement, manage onshore and offshore teams, and serve as the primary client contact. The role includes guiding clients on Workday functionality and best practices, resolving production issues, implementing enhancements, and coordinating delivery across teams and functional areas. You will oversee engagement performance, cost, scope, schedule, quality, and business requirements; provide project status updates; manage and develop project staff; and support sales scoping and effort estimates as needed. You will also identify operational improvements and opportunities for optimization, apply Workday and Accenture methodologies, and contribute to innovative methods and assets. The position is hybrid, requiring three days per week in the office, with hiring locations in Nashville, Tennessee; Dallas, Texas; or Atlanta, Georgia.

Requirements

Current Workday HCM Partner Certification.
At least four years of hands-on experience delivering Workday implementations with a certified Workday implementer, including experience managing cross-functional teams.
Bachelor's degree or equivalent (minimum 12 years) of work experience; with an associate's degree, at least six years of work experience.
Applicants must have U.S. work authorization that does not now or in the future require visa sponsorship.

Nice To Haves

At least one year implementing Workday in a lead role.
Active Workday Core HCM certification plus at least one certification in another Workday functional module, such as Recruiting, Advanced Compensation, or Benefits.
Workday Project Management Certification.
HR knowledge and HR technology experience with Workday, SAP, Oracle, or similar ERP technologies, preferably cloud-based.
Demonstrated commitment to and achievement in delivery excellence and client relationship management.
Demonstrated understanding of cross-functional dependencies and their impact on conversion and integrations.
Ability to handle multiple tasks concurrently and meet deadlines despite conflicting demands.

Responsibilities

Oversee multiple functional work streams or domains on a Workday AMS engagement, potentially serving as the overall engagement lead.
Manage onshore and offshore functional teams.
Lead decisions and recommend best practices related to Workday functionality across areas such as Core HCM, Benefits, Talent and Performance, Recruiting, Learning, Payroll, Absence, Time Tracking, Security, and Reporting.
Identify strategies, risks, and options, and recommend approaches and mitigations to meet client and functional requirements.
Troubleshoot production break-fixes from triage through resolution.
Implement enhancements and new features from discovery through deployment.
Lead, mentor, counsel, and manage the performance of project staff.
Serve as the client's single point of contact and coordinate resources so work streams are cohesive and cross-functional impacts are considered and mitigated.
Advise clients on industry standards and leading practices, and demonstrate design options through prototyping.
Understand and apply Workday and Accenture methodologies.
Provide client status updates and keep clients apprised of overall project status.
Maintain responsibility for performance, cost, scope, schedule, quality, and appropriate business requirements.
Assist with sales activities as needed, including project scoping and estimating implementation effort.
Manage client and stakeholder relationships to achieve project objectives.
Ensure clients take advantage of Workday best practices.
Identify opportunities to enhance operational efficiencies and execute optimization projects.
Support innovation by creating new industry-leading methods and assets.