AMS, Beverage Packaging
About The Position
Novelis North America is seeking an Account Management Specialist to support beverage packaging accounts. The role manages customer demand, orders, forecasts, credits, and service issues while working closely with customers, sales, supply assurance, and internal teams. The position also supports account growth and maintenance, participates in projects and sustaining teams, and may provide training and mentoring to new team members. The role is based at Novelis’ Global Corporate Headquarters in Atlanta, Georgia. In 2027, employees based in Atlanta are expected to work in the office Monday through Thursday, with Friday available to work remotely or from the office. Novelis cannot provide visa sponsorship; candidates must be legally authorized to work in the United States without current or future sponsorship.
Requirements
- Bachelor’s degree.
- 0–2 years of customer service experience.
- Good interpersonal and communication skills.
- Computer skills, including SAP, Microsoft Office, spreadsheets, and Access.
- Ability to effectively handle stressful or conflict situations with internal and external customers.
- Ability to manage time with minimal supervision and handle multiple projects.
- Legally authorized to work in the United States without the need for current or future visa sponsorship.
Nice To Haves
- Business-to-business experience preferred.
- Manufacturing or chemical experience is a plus.
- ERP experience; SAP experience is a plus.
Responsibilities
- Maintain customer account demand information for orders or forecasts as part of the FSD process.
- Receive, process, and administer customer orders according to customer service procedures, and update forecasts weekly as established by the FSD process.
- Communicate order status and related information to meet or exceed customer service expectations.
- Advise sales and supply assurance about issues such as delays, pricing, packaging, forecast updates, and product availability.
- Work with customer contacts to sustain and improve service levels and develop relationships with key accounts.
- Provide information to customers as requested.
- Support sales by following up on actions from customer meetings related to account growth and maintenance.
- Provide backup for other customer service functions, such as sample orders, lost business tracking, and new customer master requests.
- Participate in assigned projects and new or sustaining teams, representing customer service, materials, scheduling, and revenue concerns.
- Investigate, identify the cause of, and resolve customer deductions and short pays, including initiating credits or initial requests for payment.
- Handle issues with assigned customers, including stressful or conflict situations with internal and external customers.
- Receive, process, and administer customer credits according to customer service procedures, including identifying the reason for each credit.
- Handle complex customer issues and global accounts.
- Resolve customer issues escalated from other Account Management Specialists.
- Take a lead role within the Customer Service group as needed.
- Train, support, and mentor new team members.
Benefits
- Paid parental leave
- Adoption assistance
- Fertility treatment
- Childcare discount
- Nursing Mom Support
- Employee assistance programs with 24/7 resources for mental health, family life, and career and financial guidance
- Wellness programs, including incentives for wellness activities, a wellness spending account, healthy-habit programs, virtual physical therapy, and health management programs
- Pet insurance
- Identity theft protection
- PerkSpot discount program
- Tuition assistance
- Career development programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
