Account Management Front Line Sales Leader

Qualtrics•Dallas, TX

11d

About The Position

Qualtrics is seeking an Account Management Sales Leader to lead a team of 6–8 Account Executives in driving net-retention growth, cross-sell adoption, and multi-year renewals across an existing client portfolio. The Account Management organization helps clients maximize value from insights subscriptions and bespoke engagements by encouraging adoption of Qualtrics’ experience platform and data capabilities. The leader will drive annual ARR expansion through SaaS and Generative AI offerings, protect and grow high-value enterprise contracts, and cultivate a team culture focused on value-based selling, strategic planning, and executive partnership. This role involves scaling account management initiatives, translating client feedback into expansion opportunities, and working with Customer Success, Professional Services, and Product teams to align growth with client outcomes.

Requirements

7–10+ years of software subscription sales and commercial leadership experience focused on account expansion.
Strong commercial proficiency with SaaS, DaaS, and post-sale retention metrics, including NRR, GRR, and Gross Churn.
Proven track record leading large-scale existing-business teams and closing multi-year, complex contract renewals.
Bachelor’s or advanced degree in business, technology, or a related field.
Exceptional communication, storytelling, and executive-level relationship management skills.
Demonstrated commercial acumen across retention metrics, expansion deal structures, co-terming, and complex contract renewals.

Responsibilities

Lead a team of 6–8 Account Executives.
Train representatives on expansion motions, Executive Business Reviews, multi-threading client relationships, and renewal forecasting.
Serve as an executive sponsor for major enterprise renewals, multi-year extensions, and strategic cross-sell opportunities.
Drive proactive account health strategies to mitigate churn risk and optimize multi-party contract negotiation cycles.
Collaborate with Customer Success, Professional Services, and Product teams to align expansion with client success.
Drive ARR expansion using SaaS and Generative AI offerings across existing accounts.
Execute account expansion strategies focused on Net Retention Rate, Lifetime Value, and account health.
Protect, renew, and expand high-value enterprise contracts.
Scale strategic account management initiatives that contribute to ARR and net-retention goals.
Translate client feedback into AI and experience management expansion opportunities.