Account Management Intern

Werner Enterprises • Omaha, NE

1d

About The Position

The Account Management Intern participates in an 11-week summer immersion program at Werner Enterprises, applying classroom learning in a real-world environment. The paid internship includes dedicated job training and learning opportunities and is based at the company’s corporate headquarters in Omaha, Nebraska; some remote and off-site opportunities may be available. Interns work in a collaborative, inclusive environment and may be eligible for paid housing or housing assistance.

The intern manages customer accounts as a primary contact for account-management inquiries and issues, coordinates transportation of goods, and communicates with customers about shipment status and concerns. The role also involves collaborating with internal teams, identifying opportunities to improve logistics processes, monitoring industry developments, and completing a group project assigned by the Director of Implementation. Other related duties may be assigned by supervisory personnel.

Requirements

• Currently attending an accredited college or university at the junior level while pursuing a bachelor's degree in Business Administration, with an emphasis in Logistics/Transportation, Management, or Marketing.
• Strong communication and organizational skills.
• Ability to understand account management.
• Ability to prioritize and coordinate multiple tasks simultaneously.
• Strong research and analytical skills.
• Skill in planning and time management.

Nice To Haves

• Previous customer service experience preferred.

Responsibilities

• Manage one or more customer accounts and serve as the primary contact for account-management inquiries and issues.
• Coordinate transportation of goods by scheduling loads, arranging pickups and deliveries, and tracking shipments to ensure timely delivery.
• Proactively update customers on load status, address concerns or issues, and support overall customer satisfaction.
• Collaborate with internal teams to resolve issues and ensure smooth execution of transportation services.
• Identify opportunities to optimize logistics processes and improve efficiency for the company and its customers.
• Stay informed about industry trends, regulations, and best practices to improve service offerings and remain competitive.
• Complete a group project with the other summer interns as specified by the Director of Implementation.
• Perform other related duties as assigned by supervisory personnel.

Benefits

• Paid internship
• Dedicated job training and learning opportunities
• Paid housing or housing assistance may be available
• Medical, dental, and vision plans
• 401(k) plan
• Stock purchase plan
• Paid time off
• Life insurance
• Disability plans
• Optional supplemental coverage

What This Job Offers

• Career Level: Intern