Account & Loan Processor
About The Position
Pioneer FCU is seeking a dynamic and enthusiastic Account & Loan Processor (Member Services Representative) for its Meridian Branch. The role greets and assists members and prospective members with their Credit Union needs, explains services, opens accounts, responds to problems, assists with loan applications, processes loan disbursements, and refers members to appropriate team members. It also explains electronic and video services and requires proficiency with Pioneer’s electronic channels, including home banking, mobile banking, and my Pioneer Personal Assistant. Candidates must be eligible for membership at Pioneer to obtain employment.
Requirements
- At least one year of similar or related experience.
- High school education or GED.
- Eligibility for membership at Pioneer to obtain employment.
- Excellent public relations skills and knowledge of Credit Union services and products.
- Organizational skills to ensure proper recording and dissemination of required information.
- Efficiency, accuracy, and professionalism in communication.
- A significant level of trust and diplomacy, with courtesy and tact; the work involves extensive personal contact and may involve sensitive matters, motivating or influencing others, and building relationships with outside entities.
Responsibilities
- Open and maintain consumer and business accounts and loans.
- Analyze credit reports and identify opportunities to deepen member relationships and introduce other Pioneer products by asking open-ended questions about member needs.
- Follow up on new loans and deposit accounts, identify issues or concerns, and ask for referrals.
- Offer additional loan add-on products to help protect members and Pioneer.
- Perform account and loan maintenance accurately and promptly.
- Ensure inspections and loan documents are accurate and timely so Pioneer can secure its lien and lending departments have supporting documentation.
- Ensure account documentation is opened accurately and promptly for auditing purposes.
- Secure and maintain members’ confidential information and protect Pioneer’s reputation.
- Maintain thorough knowledge of credit union consumer, real estate, and business lending and account policies and procedures.
- Follow the credit union’s security and internal controls policy, member service standards, and government regulations.
- Act as a liaison between members and various organizations and departments.
- Help maintain Pioneer’s brand look and feel.
- Stay current on Pioneer products and services, including deposit accounts, loan products, electronic banking features, video platforms, online account and loan opening, DocuSign for loan closings, signature cards, and forms.
- Use multiple systems to assist internal and external requests.
- Complete assigned training required for job functions or by law.
- Assist other team members with a variety of duties.
Benefits
- Compensation starting at $17.81, depending on experience.
- Additional compensation for fluency in Spanish.
- Dollar-for-dollar 401(k) employer matching of 8% after year one.
- Health, dental, and vision insurance; Pioneer pays at least 80% of premiums for team members and dependents.
- 12 paid holidays, including the day after Thanksgiving as Team Member Appreciation Day.
- Accrual of up to 16 days of paid time off in year one, plus birthday and work anniversary floating holidays; PTO accrual increases with Pioneer seniority.
- Interest-free wardrobe salary advance of up to $300 available on day one.
- Interest-free technology salary advance of up to $2,000.
- Interest-free wellness advance of up to $1,000 for gym membership or exercise equipment.
- Tuition reimbursement of up to $2,300 per semester.
- Childcare reimbursement of up to $100 per child per month.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
