Account Lead

Threespot • Washington, DC

1d • Remote

About The Position

Threespot’s Account Leads (Producers) lead digital strategy, branding, website, and web-based application design and development projects. They provide day-to-day leadership to clients and internal teams, building trusted client relationships and acting as strategic partners to help clients improve digital communications and achieve their goals. The role requires a broad understanding of project planning, budget management, tracking and reporting, risk analysis, quality assurance, account growth, and business development.

Account Leads manage projects ranging from quick-turnaround engagements to large, multi-year website development projects and creative services retainers. They coordinate cross-functional teams, guide client conversations, manage concurrent projects across multiple accounts, and help identify and win additional work. This is a remote position, open to applicants located at the time of hire in Colorado, the District of Columbia, Illinois, Kansas, Maine, Maryland, Michigan, New York, North Carolina, Pennsylvania, Texas, Vermont, or Virginia.

Requirements

• At least 6 years in a digital project management, producer, or account director role producing and/or creating strategic digital solutions.
• Strong knowledge of client service, the creative process, and web development technologies.
• A track record of expanding scope or revenue on existing client accounts, with specific examples to discuss.
• Strategic thinking, including the ability to maintain the bigger picture, manage details, and work through ambiguity to find solutions.
• Experience working in a digital or creative agency.
• Experience working with development teams on CMS implementation, requirements definition, and other technical interactions.
• Excellent verbal, written, and presentation skills.

Nice To Haves

• Experience with nonprofit, foundation, cultural, or government clients.
• Experience with WordPress and Drupal, the platforms Threespot primarily uses.

Responsibilities

• Own growth on assigned accounts by identifying opportunities for additional work, pitching ideas, and leading efforts to scope and win projects.
• Ensure clients understand the full range of Threespot’s services.
• Cultivate durable, trusting client relationships, including navigating difficulties and challenging conversations toward solutions.
• Build and manage project plans and budgets for engagements ranging from quick-turnaround work to large, multi-year website projects and creative services retainers.
• Deliver projects on time and on budget while managing multiple concurrent projects across several accounts.
• Keep administrative tasks up to date and prioritize time-sensitive and important work appropriately.
• Support business development by contributing to proposal scoping, scheduling, and budgeting, and pitching Threespot’s client service and project management capabilities.
• Assemble teams to discuss project approaches, gather estimates, and recommend ways to tackle new or novel projects.
• Lead cross-functional, multi-allocated teams that may include Creative Directors, Strategists, User Experience specialists, Designers, and Developers.
• Contribute ideas and facilitate collaborative discussions to help teams reach solutions.
• Understand teammates’ roles well enough to help them solve problems and communicate their work to clients.
• Communicate clearly, concisely, and promptly with teams and clients; share relevant information and establish next steps.
• Identify and mitigate risks to scope, timeline, or budget; communicate risks to clients and work through solutions.
• Pitch in to help complete work and share advice and knowledge with the Client Services team.
• Introduce new ideas, practices, and perspectives; proactively share information to improve work and working methods.
• Represent Threespot and its values professionally with clients, internal teams, and the community, and build enthusiasm for the agency’s work.
• Provide thoughtful, constructive feedback to improve team members’ work and working methods.
• Advocate for clients and connect project work to their goals.
• Work autonomously to address challenges and pursue opportunities, guiding teams from project start to completion.

Benefits

• Flexible PTO
• 11 company/federal holidays off
• Medical, dental, and vision insurance plans at little to no cost
• 401(k) with 100% employer match for a portion of contributions
• Monthly home office stipend
• Monthly health and wellness stipend
• Professional development program
• Caregiver leave
• 100% employer-paid life, short-term disability, and long-term disability insurance
• Company events, activities, and gatherings throughout the year

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed