Account Growth Manager - Boston, MA or Nashville, TN

AOB Recruitment • Nashville, TN

12d • Onsite

About The Position

The Account Growth Manager will shape and sustain U.S. client relationships and strategically drive new business in a healthcare account, working closely with Solution and Delivery teams to manage assigned sales and margin targets. The role requires understanding the client’s performance, operating model, internal value chains, and healthcare industry context, then applying those insights to account strategy as client divisions shift. The manager will maintain in-person relationships with Director- and VP-level clients and help U.S. stakeholders understand the company’s India ecosystem, including by tracking the effects of previously delivered solutions and identifying changes in client expectations.

The role will generate and shape demand for AI and GenAI solutions. This includes identifying business-improvement opportunities, developing compelling use cases, and using dashboards, proof-of-concepts, software partner dynamics, and market research to propose new solutions. The manager will develop client-specific proposals in collaboration with consulting teams in India and capabilities leadership, taking technical constraints such as cloud stacks, APIs, and security into account. They will also work with Finance and capabilities leadership on commercial structures, including output-based and subscription pricing, and influence client procurement stakeholders using total cost of ownership, usage value, and adoption considerations.

The Account Growth Manager will collaborate remotely with India-based consulting and delivery teams to develop proposals and help ensure successful proof-of-concept and pilot execution. They will guide pilots and POCs toward long-term production solutions and upgrade roadmaps aligned with subscription-revenue objectives, and represent the company’s portfolio across AI, Engineering and Design, and Behavioral Sciences.

The position is based in Boston, Massachusetts, or Nashville, Tennessee, and requires working on-site at client offices four to five days per week. Travel to client offices across the United States may be required, possibly every month. The position is not eligible for immigration sponsorship at this time.

Requirements

• 10–18 years of relevant experience in customer success, account management, or presales in Consulting Services, encompassing Analytics offerings such as BI, AI/ML, GenAI, and Cloud Tech.
• Demonstrated ability to drive account growth in scaled accounts, develop strong client relationships, and execute presales activities.
• Willingness to work independently at a client site with a geographically distributed team across Europe and India in a challenging environment.
• Strong understanding of business processes and ability to derive insights from varied data sources.
• Excellent communication and interpersonal skills, especially for building relationships with Director- and VP-level clients.
• Ability to collaborate with teams across functional areas.
• Strong grasp of GenAI concepts, including LLMs, prompt engineering, fine-tuning, and embeddings, and their business applications.
• Awareness of Agentic AI patterns, including autonomous agents, workflow orchestration, and multi-agent systems, and ability to position them in client contexts.
• Familiarity with cloud AI services such as Azure OpenAI, AWS Bedrock, and Google Vertex AI, and ecosystem tools such as LangChain and RAG frameworks.
• Ability to translate technical enablers, including APIs, integration, and data pipelines, into business-value narratives for clients.
• Ability to work on-site at client offices four to five days per week in Boston, MA, or Nashville, TN.
• Willingness to travel to U.S. client offices, possibly every month.

Responsibilities

• Shape and sustain U.S. client relationships and strategically drive new business in a healthcare account in collaboration with Solution and Delivery teams.
• Manage assigned sales and margin targets.
• Analyze client performance, operating models, internal value chains, and healthcare industry context to inform account strategy as client divisions shift.
• Help U.S. stakeholders understand the India ecosystem, including outside active engagements, and track the impact of past solutions to identify gaps and changing expectations.
• Maintain in-person relationships with Director- and VP-level client stakeholders.
• Identify business-improvement opportunities and develop AI and GenAI use cases using dashboards, POCs, software partner dynamics, and market research.
• Develop client-specific proposals that account for technical constraints, collaborating with India-based consulting teams and capabilities leadership.
• Work with Finance and capabilities leadership to structure commercial models, including output-based and subscription pricing, and influence client procurement stakeholders using TCO, usage value, and adoption factors.
• Collaborate with India-based Consulting and Delivery teams to develop proposals and support successful POC and pilot execution.
• Guide pilots and POCs toward long-term production solutions and upgrade roadmaps aligned with subscription-revenue objectives.
• Represent the company’s portfolio across AI, Engineering and Design, and Behavioral Sciences.

Benefits

• Health, dental, vision, life insurance, and disability plans, subject to plan documents.
• Benefits eligibility begins on the first day of employment.
• Eligibility to participate in the Company 401(k) Plan after 30 days of employment.
• 11 paid holidays.
• 12 weeks of Parental Leave.
• “Free time” PTO policy allowing flexibility for sick time or vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed