Gestionnaire de comptes / Bilingual Account Executive

Waste Management, Inc. (WM)•Montreal, QC

4h•CA$55,000 - CA$57,500•Hybrid

About The Position

The Account Executive I is responsible for proactive maintenance and revenue growth of current WM customers within a book-of-business, ensuring that all assigned customers have signed service agreements, in initial term and on file.

Requirements

High School Diploma or GED (accredited)
3 years of relevant work experience in non-consumer based industry sales (in addition to education requirement)
1 year Internal requirements include 12-months proven success in a position involving customer interaction
Bilingual (French & English) - For Quebec Applicants: We require a bilingual speaking executive because this role requires frequent interactions and communications with employees, customers and others who are located outside of Quebec.

Nice To Haves

CRM knowledge (Salesforce)

Responsibilities

Increase account penetration with strategic product sales
Communicate proactively with all customers quarterly, to strengthen and expand relationships
Persuade current customers to sign written agreements by providing ongoing education of contract details and use of strong negotiation skills
Update and renew customer service agreements
Resolve service escalations within the defined territory
Generate revenue growth by utilizing consultative selling skills in conjunction with value propositions
Communicate rates, fees and service strategies with conviction
Understand and use customer incentives and concessions within appropriate profit targets and level of authority
Establish and maintain a high level of customer satisfaction
Communicate and collaborate with the Inside Sales Manager to resolve customer issues
Align Waste Management products and services with customer needs
Engage additional WM business opportunities - referring internally as appropriate
Use WM sales productivity software tools accurately and consistently (i.e. Customer Relationship Management and Pricing Tools)
Propose customer solutions that are compliant with appropriate local, state and federal regulations