Directeur de comptes / Account Manager
About The Position
We are a team of experts in AI, e-commerce, websites, and applications — and our mission is clear: to help you save time, drive more sales, and perform better in an ever-evolving digital world. Backed by our parent company, SmartBug, we bring the strength of a major group, the agility of a dedicated team, and above all, concrete solutions that deliver results. Because your ambitions deserve more than just a vendor: they deserve a true growth partner. The Account Manager is responsible for the strategic direction and growth of client accounts. They work closely with clients, develop long-term relationship strategies, and identify opportunities for account growth. The Account Manager ensures overall satisfaction of high-value clients and may also be involved in new business development.
Requirements
- Bachelor’s degree in Business Administration or any other relevant field of study;
- Minimum of 5 years of experience in a similar role;
- Bilingual (French and English);
- Strong customer service skills;
- Demonstrated leadership and ambition;
- Strong knowledge of the digital field.
Nice To Haves
- Knowledge of Craft CMS and/or WordPress (an asset).
Responsibilities
- Develop and execute account growth strategies, including identifying new business, upsell, and cross-sell opportunities (prospecting);
- Understand each client’s broader business goals and align our web development services to support their strategic objectives;
- Serve as the main point of contact for clients, building and maintaining strong relationships;
- Participate in pitch processes and prepare proposals for clients, in collaboration with the business development team;
- Contribute to the analysis and drafting of responses to public and invitation-only RFPs;
- Ensure client payments are tracked and collected according to contractual agreements;
- Actively participate in project post-mortem meetings to help evolve our standards and practices, with a focus on work efficiency;
- Conduct client satisfaction follow-ups;
- Stay informed of industry trends, digital technologies, and the competitive landscape to support strategic decision-making and recommendations;
- Provide high-level updates on ongoing projects and ensure they are delivered on time and within budget;
- Drive client retention by ensuring an exceptional client experience.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
