Account Executive

Real Chemistry•Chicago, MA

43d•Hybrid

About The Position

21GRAMS is in search of Account Executive to join our growing team and to support projects and programs as directed by senior management on the team. This is an opportunity to support client and new business development efforts across a variety of clients, using your communications training and experience to improve health and make a difference. This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, Lambertville or San Francisco—or remotely within the US, depending on team and business needs.

Requirements

Bachelor’s degree
Strong interpersonal skills with the ability to build cross functional relationships
Takes the initiative in seeking training on company processes/procedures
Works collaboratively as part of a team
Innovative thinker and creative problem solver
Strong attention to detail

Nice To Haves

Adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow.
Proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
Highly organized self-starter, able to work independently and under tight deadlines.

Responsibilities

May participate in new business opportunities as a support to the Account Director by taking notes with input and/or planning meetings
Note taking during meetings/calls (internal and client-facing); sends prompt recaps to appropriate parties for review, filtering/editing and/or additional input before routing
With guidance from Supervisor and/or members of the account team, requests/collects and appropriately files the resources needed to service project scopes i.e.) client resources, creative briefs, project plans, etc.
Learns, follows, and implements each client’s Standard Operating Procedures (SOPs) into agency's milestone delivery(s), review periods, MLR submissions, etc.
Learns each client's review/submission schedule and project deadline to ensure they support the team to meet it/them
Supports PM to collect/track and/or compile internal and external feedback on each milestone delivery
Drives the creation of billable job codes
Shadows and assists Account Lead in preparation for and during monthly revenue recognition meetings
Practices and adheres to company SOPs (Standard Operating Procedures)
Effectively collaborates with members across the entire team to succeed
Ensures procedures are being followed by team members
Contributes and/or provides feedback to Supervisor, leadership, and fellow team members with a solution-oriented focus
Craft solutions that balance client objectives and timelines with internal recommendations
Serve as brand champion with ability to articulate the strategy and core communication platform
Demonstrate written and verbal communication skills
Manage expectations with clients as well as agency resources from project inception to completion
Establish goals to bring the 21GRAMS vision to life in everything that we do