Account Executive Large Market

Capital Blue Cross•Harrisburg, PA

9d•Hybrid

About The Position

The Account Executive is responsible for retaining and managing large-market accounts with 100 to 499 contracts within Capital Blue Cross’s 21-county service area, as well as specialty products offered by its subsidiaries. The role requires knowledge of the company’s financial arrangements, products, services, management reports, and the competitive health insurance market. The Account Executive analyzes and presents strategies to help prospects and customers meet their health insurance coverage needs, while planning and completing administrative duties and working toward sales and unit goals. This hybrid position requires onsite work in Harrisburg, Pennsylvania, on Tuesdays and Wednesdays. Travel is approximately 35% of the time, and the employee must have reliable transportation. The role requires a Pennsylvania Life, Accident and Health license and ongoing education to maintain it. The employee must be able to work more than 40 hours per week.

Requirements

At least 3 years of experience in the healthcare industry, project management, or sales.
Bachelor’s degree in marketing, business administration, or a related field.
Pennsylvania Life, Accident and Health license; continued education is required to maintain the license.
Strong oral, written, and presentation skills, including the ability to present information and respond to questions from executives, stakeholders, colleagues, and customers.
Good interpersonal skills and the ability to build business relationships at all organizational levels.
Strong attention to detail, analytical, organizational, and time-management skills.
Problem-solving ability and sound judgment informed by experience and industry knowledge.
Professionalism and competence in a highly visible role.
Working knowledge of insurance products and applicable state and federal health insurance regulations.
Working knowledge of the healthcare industry, local market, competitors, their products and capabilities, and key differentiators.
Working knowledge of claims processing, account administration, legal and regulatory issues, and company policies and procedures.
Working knowledge of Capital Blue Cross products, services, financial funding and rating arrangements, and underwriting guidelines.
Working knowledge of administrative procedures and systems for marketing, rating, and membership information.
Working knowledge of provider reimbursement and network strategies.
Ability to work more than 40 hours per week and travel approximately 35% of the time.
Reliable transportation.
Ability to sit, use hands and fingers, talk, hear, and see frequently, and occasionally lift or move up to 5 pounds.

Nice To Haves

Industry-related professional designation or certification.

Responsibilities

Achieve annual retention goals and financial objectives across assigned accounts.
Work with brokers and consultants to execute strategies for mutual customers.
Collaborate with Capital Blue Cross support teams to achieve retention and profit objectives.
Partner with internal and external product, service, and sales support teams to implement and monitor solutions for group customers.
Prepare proposals, RFP responses, and presentations for clients, brokers, and consultants.
Complete renewal paperwork and other management reports accurately and on time.
Identify tactical issues affecting assigned accounts and refer them to appropriate support functions when needed.
Provide standard and ad hoc reporting to assigned accounts and brokers or consultants.
Conduct customized employee group and open-enrollment meetings as needed.
Build relationships with internal business partners to support customer satisfaction, profitable growth, and earnings targets.
Participate in community activities, business coalitions, and industry gatherings to support customer retention.
Participate in and successfully complete required training.
Maintain state- and company-required licensure and certifications to sell Capital products and services.
Manage existing assigned contracts and support commercial retention strategies and special projects.