Account Executive

Cutter & Buck•Renton, MA

16d•$21 - $25•Remote

About The Position

The Cutter & Buck Mission is to grow a global lifestyle brand for empowered people who share a genuine spirit to find new ways forward. They believe in iconic products, engineered for versatility, designed to be our consumer’s favorite. They also believe in sustainability and efficiency in their products and processes, and that technology enables global engagement with consumers and powers a trusted experience for their customers. Cutter & Buck Employee Values emphasize family, teamwork, creativity, frugality, enthusiasm, and the importance of profits derived from sales with strong margins and low costs. The Customer Service Team provides an upbeat, friendly, team environment with extensive training, and the ability to work both independently and with a team with minimal supervision. This position is remote, home office based in specifically approved states of employment and requires applicants to attest to meeting technical requirements for remote work functionality.

Requirements

Experience with SAP or M3 order management systems preferred.
Skilled in working with point of sale or ERP systems required.
Reliable and dependable.
Excellent written and verbal communications skills in English.
Experience with Outlook, Word and Excel.
Ability to organize, prioritize, multitask, and demonstrate flexibility in a dynamic, fast-paced environment.
Embrace challenges, learn from criticism, and be willing to see effort as the path to mastery.

Nice To Haves

Adoption of Cutter & Buck’s Mission and Values.
Maintaining a customer-first position.

Responsibilities

Execute and continuously improve order input and order management processes efficiently and with accuracy to provide a trusted experience and satisfy customer demand.
Process email/manual orders, including indexing orders in document management and Conexiom order input.
Enter orders into SAP from customer purchase orders.
Manage exceptions and outbound communication documents for digital order input.
Communicate with customers to assure production-ready orders.
Provide new users with access to digitally satisfy their needs themselves for CBCorporate Orders.
Ensure orders reflect accurate status for always-on transparency for the customer.
Handle issue resolution and solution finding.
Manage confirmations and communication with customers.
Work assigned phone queue times, including phone queue hours until 4pm PST.
Work occasional overtime if needed.
Demonstrate a positive and professional demeanor and be solution-oriented at all times.
Demonstrate strong problem-solving and prioritization skills in a changing environment.
Demonstrate focus and attention to detail.
Work independently and with a team with minimal supervision.