Account Executive, Premium Sales & Service

UCF Athletics Association Inc. • Orlando, FL

2d • Onsite

About The Position

This position's primary responsibility is to maximize attendance and revenue generation for UCF Athletics through outbound sales of various ticket products, with an emphasis on football, men’s/women’s basketball and baseball. Responsibilities include executing sales calls and presentations, proactively generating and following up on sales leads, nurturing relationships with clients and prospects through various means, participating in athletic and non-athletic events, and resolving challenges and inquiries from season ticket members and the general fan base. The role also involves developing relationships with current season ticket members, researching and maintaining an outreach network for new business opportunities, and maintaining accurate sales records. Other duties as assigned.

Requirements

• Bachelor’s degree and two (2) years appropriate experience.
• Appropriate graduate coursework or master’s degree may substitute at an equivalent rate for the required experience.
• Must be well-organized, thorough and accurate in planning, preparation, and processing of work-related materials and activities.
• Must meet deadlines as established.
• Must be cooperative and communicate effectively with a variety of people.
• Requires high level of interpersonal and organizational skills.

Nice To Haves

• Sales experience in an athletics or entertainment environment.
• Experience with ticketing software (Archtics) and CRM (Dynamics).
• Experience with business sales or working with large groups.
• Ability to work independently without supervision, be self-directed and demonstrate initiative.
• Strong organizational and time-management skills.
• Demonstrated excellent oral and written communication, customer service and problem-solving skills.
• Proficient computer skills including experience with Microsoft Office products (Word, Excel and Outlook).
• Bilingual a plus.

Responsibilities

• Execute sales calls and presentations to promote premium and group experience products and achieve established sales goals.
• Proactively generate, solicit, and follow up on sales leads.
• Entertain and nurture relationships with clients and prospects through creative means, including but not limited to networking events, in-game visits, phone calls, emails, text messages, and outside meetings.
• Participation at athletic and non-athletic events including but not limited to sales tabling, referral and data collection, 50/50 raffle sales, group experience fulfillment, etc.
• Anticipate, respond to, and resolve all challenges, requests, and inquiries from season ticket members and general fan base; handle difficult fans and situations in a calm and professional manner, ensuring that each fan interaction results in increased loyalty to the athletics department.
• Develop relationships with current season ticket members via touchpoints such as outbound calls, emails, and face-to-face meetings, adding on single game and group tickets, renewing accounts, walking fans through how to access and manage their account online, taking payments, handling declines, and parking.
• Research, develop and maintain a professional and personal outreach network to proactively seek new business opportunities.
• Maintain accurate and timely records related to sales activity, appointments, and account management.
• Other duties as assigned.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Supplemental Insurances
• Flexible Spending & Health Savings Accounts
• Employee Assistance Program
• Wellness initiatives
• Paid time off for applicable positions, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Tickets to UCF sporting events
• Education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level