Account Engagement Specialist

Wildflower International•Santa Fe, NM

About The Position

The Account Engagement Specialist is an inside technical sales role supporting federal contracts in the IT sector. The role manages and nurtures relationships with federal government clients, responds to opportunities from existing contracts, serves as a primary point of contact for client inquiries, and provides timely quotes and information. The specialist promotes customer satisfaction through effective communication and long-term partnerships while developing skills and knowledge for potential advancement within the Wildflower sales team. The position involves responding to client requests, supporting contract and account activity, coordinating with internal teams, documenting interactions in the company CRM, and resolving customer issues. Applicants must be legally authorized to work in the United States. Employment visa sponsorship is not available, and the company participates in E-Verify.

Requirements

High school diploma or equivalent.
Strong customer service skills and ability to build and maintain relationships.
Strong communication and interpersonal skills.
Excellent organizational skills and attention to detail.
Proficiency with ERP and CRM tools and the Microsoft Office Suite.
Ability to work collaboratively with team members at all levels to support sales objectives.
Must be legally authorized to work in the United States.

Nice To Haves

Some college coursework or a two-year degree.
Prior experience in a customer service, administrative, or sales-related role.

Responsibilities

Serve as the main point of contact for incoming calls and emails from federal clients under existing contracts.
Research and verify pricing, availability, and product details for customer inquiries.
Respond promptly and accurately to requests for quotes, information, and support services while complying with contract terms.
Build and maintain strong client relationships to support customer loyalty and satisfaction.
Confirm order details with customers and resolve questions or issues.
Monitor and manage the lifecycle of existing contracts, meet client needs, and identify opportunities for renewals or extensions.
Meet or exceed sales targets and performance metrics set by management.
Collaborate with sales, technical support, and procurement teams to provide seamless client service.
Maintain detailed records of client interactions, quotes, and transactions in the company CRM system.
Resolve client issues and concerns, escalating them to appropriate departments when needed.
Stay informed about industry trends, competitor offerings, and federal procurement changes that may affect contracts or client needs.
Perform other duties needed to support the company's vision, mission, and values.