Account Engagement Specialist

Wildflower International•Santa Fe, NM

10d

About The Position

The Account Engagement Specialist is an inside technical sales role serving federal contracts in the IT sector. The specialist manages and nurtures relationships with existing federal government clients, responds to opportunities arising from pre-existing contracts, serves as the primary point of contact for client inquiries, and provides timely quotes and information. The role supports customer satisfaction through effective communication and strong, long-term partnerships, while providing a foundation for developing the skills and knowledge needed to advance within the Wildflower sales team. The specialist researches pricing, availability, and product details; responds to requests in accordance with contract terms; manages existing contract lifecycles; and collaborates with internal teams to deliver seamless service. They maintain detailed CRM records, resolve or escalate customer issues, and stay informed about industry, competitor, and federal procurement developments relevant to client needs.

Requirements

High school diploma or equivalent.
Strong customer service skills and the ability to build and maintain relationships.
Strong communication and interpersonal skills.
Excellent organizational skills and attention to detail.
Proficiency with ERP and CRM tools and the Microsoft Office Suite.
Ability to collaborate with team members at all levels in support of sales objectives.
Must be legally authorized to work in the United States; employment visa sponsorship is unavailable.

Nice To Haves

Some college coursework or a two-year degree.
Prior experience in a customer service, administrative, or sales-related role; preferred but not required.

Responsibilities

Act as the main point of contact for incoming phone calls and emails from federal clients under existing contracts.
Research and verify pricing, availability, and product details to support customer inquiries.
Respond promptly and accurately to client requests for quotes, information, and support services, ensuring compliance with contract terms.
Build and maintain client relationships to enhance loyalty and satisfaction.
Communicate with customers to confirm order details and resolve questions or issues.
Monitor and manage the lifecycle of pre-existing contracts, meet client needs, and identify opportunities for renewals or extensions.
Meet or exceed sales targets and performance metrics set by management.
Collaborate with sales, technical support, procurement, and other internal teams to deliver seamless client service.
Maintain detailed records of client interactions, quotes, and transactions in the company CRM system.
Resolve client issues and concerns, escalating them to appropriate departments when necessary.
Stay informed about industry trends, competitor offerings, and federal procurement changes that may affect existing contracts or client needs.
Perform other duties needed to drive the company vision, fulfill its mission, and abide by its values.