Engagement Specialist
About The Position
The Engagement Specialist works in the Intake Unit at the ACS Nicholas Scoppetta Children's Center (NSCC), which provides a temporary, supportive, and structured living environment for children. The role focuses on welcoming and engaging children arriving at or leaving the Children's Center, using a trauma-informed model of care. The specialist helps orient children, receives and inventories their belongings for safety, supports their transition to assigned living and program spaces, and helps engage youth as they transition to foster care facilities. The position also involves overseeing the care, development, and guidance of children at the Center; monitoring and supervising children; assisting with personal hygiene when needed; accompanying or transporting youth to appointments and activities; communicating with the interdisciplinary team; and completing records related to admissions, departures, and incidents.
Requirements
- High school graduation or equivalent and three years of experience in community work or community-centered activities related to the duties described; or equivalent education and/or experience.
Responsibilities
- Oversee the care, development, and guidance of dependent, neglected, traumatized, and emotionally disturbed children at the Children's Center.
- Create a welcoming, trauma-informed environment for children entering and exiting the Children's Center.
- Ensure that children entering and exiting the Children's Center receive a welcome or transition kit.
- Conduct individual and group orientations to explain NSCC program expectations and support transitions to placement.
- Chaperone and/or transport youth to and from appointments, school, activities, court appearances, and other community-based activities.
- Monitor and supervise children in assigned areas, observe and report changes or aberrations in behavior, and assist with personal hygiene when necessary.
- Inspect and inventory children's property when they enter or depart from the Children's Center and upon administrative request.
- Communicate with and direct inquiries to other members of the interdisciplinary team to support comprehensive care.
- Answer phones and provide requested information or direct inquiries to appropriate staff.
- Complete required log entries, tracking sheets, incident reports, and other documentation related to youth admissions, departures, and releases.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
