Engagement Specialist

Girl Scouts Of Wi Southeast • Milwaukee, WI

3d • Onsite

About The Position

Join Girl Scouts of Wisconsin Southeast as an Engagement Specialist and help create a welcoming, well-supported experience for girls, families, and volunteers. This is a customer-focused role, that connects directly with members to strengthen troops so more girls can participate in Girl Scouting. If you are organized, adaptable, and passionate about helping others while advancing a meaningful mission, we encourage you to apply! Position Summary The Engagement Specialist helps create a welcoming, well-supported Girl Scout experience by connecting girls and adults with troops and volunteer opportunities as part of the Membership Experience Team. Reporting to the Vice President of Membership Experience, this role is vital to guiding volunteers through registration, background checks, training, approval requirements, accurate troop and account records, and identifying volunteer leadership needs. The Engagement Specialist provides timely support and works collaboratively to help strengthen troops and expand opportunities for girls to participate in Girl Scouting.

Requirements

• Highschool Diploma or equivalent with a minimum of two years’ experience in customer service, sales, or recruitment.
• Possess basic computer and data entry skills.
• Knowledge of Microsoft Office Suite including Word, Excel, Teams and Outlook.
• Excellent written and oral communication skills (verbal, written, in person and/or over the telephone)
• Experience with using sales/customer management software for data management
• Customer service focus and can communicate in a friendly and professional manner with a wide range of people both internal and externally to answer questions and foster a positive attitude towards Girl Scouting via all modes of communication.
• Display high integrity and maintain confidentiality.
• Ability to work in a team environment to accomplish established goals.
• Can work independently with minimum supervision, show initiative, demonstrate reliability, is flexible and can shift priorities in response to changing needs.
• Display resilience and maintain professionalism when responding to prospective members who express disinterest.
• Be adaptable to taking on additional duties as assigned to meet the evolving needs of the team and council.
• Willingness to subscribe to Girl Scout philosophy program and join as a Girl Scout member, which includes paying a membership fee either annually or as a Lifetime Member.
• Occasional travel within the region and access to dependable transportation is required.
• A valid driver’s license and use of your own vehicle are preferred.
• If so, you must comply with the council’s automobile insurance policy limits and have a driving record that meets the requirements of the council’s business auto insurance carrier.
• If you are unable to drive, a transportation plan must be submitted and approved prior to an official offer being made.

Nice To Haves

• Associates degree preferred.
• Bilingual in Spanish and English, preferred.
• Salesforce preferred.

Responsibilities

• Serve as the primary point of contact for placement of registered girls and adults into troops and volunteer roles.
• Assist and answer questions for registered adult members regarding Criminal Background checks, onboarding requirements, and training needs.
• Work collaboratively with Membership Experience Specialist to support new leaders through the onboarding process.
• Maintain timely and detailed records of troop level statistics such as location, dates, membership records to ensure volunteers and families receive accurate information.
• Monitor girl and adult volunteer participation by troop and community, identify gaps that may affect troop viability or growth, and communicate recruitment needs to the appropriate team members.
• Create a sense of belonging for members and model behavior consistent with the mission and purpose of Girl Scouting.
• Work collaboratively with all Council departments to ensure council program and initiatives are shared with girl and adult membership.
• Provide prospective members with timely follow-up information to help them complete the membership process.
• Provide back-up support in the retail store assisting customers and serving as a cashier.
• Assist other council departments during peak seasons on council wide projects, events, and activities to provide back-up support.

Benefits

• Medical, dental, vision insurance
• Free Short- and Long-Term Disability Insurance
• 403(b) Retirement Savings Plan with eligibility employer contributions
• Employee Assistance Program
• Generous Paid Time Off (PTO)
• Floating Holidays (3)
• Holidays observed with pay: Martin Luther King Jr's Birthday, Memorial Day, Juneteenth Day, Independence Day, Labor Day, Thanksgiving Day (and the Friday after), and two weeks winter break at the end of the year.
• Mileage reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED