Engagement Specialist

City of New York•New York City, NY

About The Position

The Engagement Specialist-Greeter works in the Intake Unit at the ACS Nicholas Scoppetta Children's Center (NSCC), helping ensure that children arriving at the Center are received and oriented in a welcoming, warm manner. The role follows a trauma-informed model of care and supports children as they arrive, move into assigned living and program spaces, and transition from the Children’s Center to foster care facilities. The position also involves receiving, inventorying, and safely storing youth property.

Requirements

High school graduation or equivalent and three years of experience in community work or community-centered activities related to the duties described; or equivalent education and/or experience.

Responsibilities

Oversee the care, development, and guidance of dependent, neglected, traumatized, and emotionally disturbed children at the Children’s Center.
Create a welcoming, trauma-informed environment for children entering and exiting the Children’s Center.
Ensure children entering and exiting the Children’s Center receive a welcome or transition kit.
Conduct individual and group orientations to explain NSCC program expectations and support transitions to placement.
Chaperone and/or transport youth to and from appointments, school, activities, court appearances, and other community-based activities.
Monitor and supervise children in assigned areas, observe and report changes in behavior, and assist with personal hygiene when necessary.
Inspect and inventory children’s property upon entry to and departure from the Children’s Center and upon administrative request.
Communicate with and direct inquiries to members of the interdisciplinary team to support comprehensive care for children and youth.
Answer phones and provide requested information or direct inquiries to appropriate staff.
Complete required log entries, tracking sheets, incident reports, and other documentation related to monitoring youth admissions, exits, and releases.